Retail Operations Supervisor, Sandro, Fashion Outlets of Chicago, Rosemont, Illinois

SMCP - Sandro, Maje, Claudie Pierlot
PT Operations Supervisor at SMCP Sandro
Location: Rosemont, Illinois, United States
At SMCP, we embody the essence of Parisian elegance with our renowned brands, Sandro and Maje. With a commitment to accessible luxury, we bring high-fashion designs and sustainability together, crafting exceptional products and memorable experiences. Operating in over 47 countries, we are financially stable and in an exciting phase of growth, led by a strong and experienced senior leadership team. Our culture thrives on engagement, inclusivity, and corporate social responsibility, ensuring that our success is built on both innovation and care for our planet. By 2030, we aim to meet ambitious sustainability goals, all while offering Parisian chic with a modern twist. Our collections reflect the dynamic interplay of casual elegance and evening sophistication, created for individuals who value both style and sustainability.
Why SMCP:
SMCP is more than just a fashion house—it's a forward-thinking company where innovation and sustainability come together. As we continue to lead the accessible luxury market, we focus on growth, stability, and prioritizing internal mobility for our people. With a dedicated senior leadership team guiding us, we offer a culture that fosters creativity, engagement, and meaningful career opportunities. Our collections from Sandro and Maje blend timeless Parisian style with a contemporary edge, allowing individuals to express their unique personality through fashion. Joining SMCP means becoming part of an evolving story, where passion, creativity, and sustainability are at the forefront. Together, we will continue shaping the future of fashion with a strong foundation of growth, stability, and engagement.
To learn more about our global presence and values, visit our website at SMCP Global.
At SMCP, We Style Happiness at Work—Lead with Passion and Purpose!
As an Operations Supervisor, you’ll play a pivotal role in driving the store’s operational efficiency while supporting the customer experience from behind the scenes. Your attention to detail, problem-solving skills, and passion for sales operations will help create seamless and effective back-of-house processes. You’ll lead and manage the back-of-house team to ensure flawless execution of merchandise processing, inventory control, and store organization.
By working closely with your team, you’ll ensure operations run smoothly, allowing the customer-facing aspects of the store to shine. In addition to overseeing day-to-day operations, you’ll assist with key tasks such as managing inventory, ensuring compliance with store procedures, and supporting visual merchandising efforts.
While your primary focus will be on back-of-house functions, your contributions will have a direct impact on the customer shopping experience by enhancing overall store efficiency. No two days will be the same, offering you the opportunity to influence store performance and contribute to team success in a dynamic environment.
What You’ll Do:
Leadership & Operational Excellence
Lead by example in all back-of-house operations, setting high standards for efficiency, accuracy, and attention to detail across all tasks.
Ensure seamless coordination between back-of-house and sales floor operations to support overall store performance.
Inventory Management & Merchandise Processing
Oversee all inventory processes, including merchandise check-in, stock processing, store-to-store transfers, markdowns, RTVs (Return to Vendor), and liquidation.
Implement procedures to ensure timely and accurate stock handling, minimizing errors and maximizing efficiency.
Visual Merchandising & Product Presentation
Manage visual merchandising processes such as floor sets, product replenishment, and ongoing maintenance to uphold brand standards.
Collaborate with the sales team to ensure merchandise displays are visually appealing and aligned with current promotions and trends.
Asset Protection & Inventory Control
Implement and monitor asset protection strategies to minimize inventory loss and prevent shrinkage.
Oversee accurate and timely physical inventory counts, ensuring compliance with company standards and protocols.