AML Payment Investigations Analyst

How will you make an impact in this role?
As an AML Payment Investigations analyst, you will be performing analysis and remediation activities to complete customer files by speaking directly with Consumer, SBS and Corporate Card Members through outbound, inbound calls and emails. You will reach out to customers to understand the behavior of a customer and to request documentation support of all third-party payers on an account and deliver exceptional customer service while protecting American Express from AML risk.
This is a client-facing AML operations role requiring regular outbound calls to Consumer, SBS and Corporate Card Members across Australia/New Zealand, Singapore and Hong Kong. It is not a back-office analysis role.
Minimum Qualifications:
Fluent in English (written and spoken), Cantonese and Mandarin for Singapore and Hong Kong markets.
Experienced Customer Care Professional with analytical skills
Know Your Customer (KYC) and Customer Due Diligence (CDD) experience is an advantage
Knowledge of AML regulations is a plus
Ability to distinguish main and side issues and to substantiate factual conclusions
Ability to report the case effectively to the compliance department (ISAR)
Understanding of American Express customer systems
Strong teamwork, relationship, influencing and customer communication skills (verbal and written)
Ability to communicate urgency and needs effectively with clients.
Compliance Language:
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid or onsite arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
You will be performing analysis and remediation activities to complete customer files.
Conduct local analysis/investigations to detect unusual and suspicious customer behaviour which might cause an increased risk to the company
Perform risk analysis on the total picture of a customer and collect evidence/documentation accordingly
Raise Internal Suspicious Activity Reports (ISAR) with evidence and report to the compliance department for further investigation
Reach out to customers to understand the behaviour of a customer and to request documentation support of all third-party payers on an account
Suspend and cancel accounts

Work arrangement
Hybrid