DESK Consultant, Perth CBD

Help shape the technology experience for thousands of colleagues across CBA
Join a highly visible, customer-focused support team where no two days are the same
Build your technical support capability while making a real impact on colleague experience
6-Month Maximum Term Contract / Internal Secondment Opportunity
See Yourself in the team
The technology division delivers the Group’s world leading information technology capability. The End User Experience Platform are committed to ‘Driving better experiences for our colleagues'. They are responsible for enabling our colleagues to work securely from any device, anytime, anywhere.
DE?K are a dedicated group of tech specialists within our End User Experience team who look after all IT support needs for our CommBank campus sites.
Do work that matters
In this secondment/ Max Term Contract role, you will be responsible for ensuring the continuity of technology services by providing timely, high quality IT solutions to our colleagues. You will work collaboratively to identify and drive service improvements on planned and reactive maintenance as well as driving process improvement initiatives.
This position will develop your ability to build strong relationships with colleagues at all levels. You will get the opportunity to ensure the expedited and fit for purpose planned and reactive maintenance of technology tools and services are delivered for our staff.
Your skills and experience
You will be an experienced technical support specialist, guided by ITSM best practice principles. Your excellent communication, interpersonal and stakeholder management skills will be key to your success in this role.
In your skills toolkit, we'd be keen to see;
Level 1/ Level 2 Tech support experience for: Windows and MacOS, VPN Solutions, iOS platforms
General IT knowledge with a passion for learning new technologies
Demonstrated ability to maintain composure in high velocity situations
Ability to navigate through ambiguity to gather relevant information and deliver informed, risk sensitive and evidence based solutions
Proactive approach to problem solving and task management
Excellent organisation and time management skills with the ability to prioritise effectively, and the flexibility to pivot as required
This role is based in Perth and requires onsite attendance Monday to Friday from 8:00am to 4:30pm, providing direct support to colleagues and ensuring a high-quality technology experience.
What's in it for you
An inclusive, and collaborative team led by a true advocate for the team
Excellent career progression opportunities
Limitless learning, personal and professional development opportunities
Competitive remuneration with performance based bonus incentives
Enviable employee benefits across banking, health and education
Ready to put your technical skills and customer service expertise to work in a role where you'll make a real impact every day? Apply now and help us deliver exceptional technology experiences for our colleagues.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 27/10/2026