Operations Supervisor

About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Operations Supervisor – Northmead, NSW
Monday to Friday - 2:30PM - 10:30PM
Occasional work Saturday during peak times.
Lead Operations. Drive Performance. Deliver for Customers.
Job Description / The Role –
We're seeking an experienced Transport Supervisor to lead day-to-day transport operations at our Northmead site, ensuring a safe, efficient and customer-focused operation while driving continuous improvement and operational excellence.
As the Transport Supervisor, you will oversee the daily transport operation, ensuring service, safety and performance targets are achieved. You'll provide strong frontline leadership, manage resources effectively and work closely with customers, contractors and internal stakeholders to deliver outstanding outcomes.
This is an excellent opportunity for a hands-on transport leader who thrives in fast-paced logistics environments and enjoys developing high-performing teams, building customer relationships and delivering operational results.
Key Responsibilities, but not limited to -
Lead and supervise daily transport operations to ensure KPIs and customer expectations are met.
Coordinate workforce planning, fleet requirements and daily load allocations.
Build, coach and develop a high-performing team through effective leadership and communication.
Foster a strong safety culture and ensure compliance with WHS policies.
Drive continuous improvement initiatives to enhance operational efficiency and service performance.
Manage customer relationships and maintain a customer-first mindset across all operational activities.
Monitor performance, budgets and resource utilisation to support commercial outcomes.
What We’re Looking for to Drive Success –
Experience leading transport, logistics or supply chain operations.
Strong understanding of transport processes, operational KPIs and service delivery.
Knowledge of budgeting, financial reporting, costing and operational performance management.
Proven ability to lead teams, influence positive culture and drive change.
Sound knowledge of WHS legislation, compliance obligations and safety leadership.
Strong communication, stakeholder engagement and customer service skills.
Why Join Toll?
Lead a critical transport operation within a global logistics organisation.
Work with a customer-focused, safety-first team.
Drive meaningful operational improvements and business performance.
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.