Site Lead

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Ensure facility and utility operations are operating in the correct manner in support of manufacturing, laboratory or general business activities; direct the daily operations
Be responsible for initiating and updating site field manual, SOPs as required
Develop maintenance strategy and maintenance plan in place to achieve maintenance targets & KPIs
Develop healthy, proactive customer relationship
Ensure required safety, quality, compliance, service and performance standards are met by the team
Drive positive team culture in support of the above, in particular with reference to safety and quality areas
Drive continuous improvement and innovation
Manage resources appropriately
Ensure risk-based approach to all aspects of team’s work
Manage activities within budget; assess solutions and practices to ensure cost-effectiveness
Ensure personal development, training and performance management is in place for site staffs under the account
PEOPLE MANAGEMENT RESPONSIBILITY
Approx. number of people managed (all levels): 10~12
Areas
Key Accountabilities
Safety
Act as a visible safety leader and coach proactive safety behaviours in the team; lead by example to help ensure that positive and transparent EHS culture exists within the JLL team on the site
Ensure required Regulatory, JLL and Client safety standards are met for all aspects of work delivered by team (staff or vendor)
Ensure EHS relevant devices are in place (PPE, LOTO devices…)
Proactively ensure any EHS near misses, incidents or best practices are reported and shared
Support accident and injury investigation
Ensure risk assessments and method statements are in place for all work (JLL staff or vendor). Proactively identify safety hazards and risks at the Client location and mitigate in accordance with best safety practice
Establish regular EHS self-inspection routine and make action plan accordingly
Ensure all regulatory/compulsory EHS training is completed and training records are documented in a timely manner for audit readiness.
Quality Management System
Ensuring team’s adherence to governing SOPs and quality policies (JLL or Client) where relevant
Lead by example to help ensure that positive and transparent quality culture exists within the JLL team on the site and that quality risk management is embedded into decision making
Proactively ensure any quality issues, incidents or best practices are reported and shared
Ensure timely completion of all quality training by the team
Support GMP incident root cause investigations and CAPA creation / completion as necessary
Participate in JLL self-audits; assist in Regulator and customer audits as required
Participate in the generation and review of the following documents if applicable to JLL scope of work:
Change control
Deviation investigation & management; root cause investigations, equipment failure investigations, CAPAs generation and implementation
SOPs (periodic review)
Qualification and validation protocols
Quality Notifications based on equipment out of tolerance conditions
Any other GxP documents according to governing procedures
Ensure all infrastructure and compliance documentation for the systems is up-to-date (e.g. maintenance logs, drawings and single-line diagrams)
Spare parts management (GMP spare parts identification is needed)
Ensure that service quality levels and relevant KPIs are met
Ensure all activities are documented in time achieved periodically
Be vigilant to ensure subcontractors understand compliance requirements such as GxP requirements and Change Control
Approval Roles
Review internal or external change request
Prepare or review GMP/EHS relevant incident/accident report
Review services contracts and Purchase Order
Prepare or review resource added or staff resignation
Approvals for similar role of Site Lead as his deputy in his absence from work
JLL internal DOA approvals (procurement, financial, HR, etc.)
Business and client engagement
Develop healthy customer relationships through proactive engagement.
Ensure correct customer focus is in place for all activities undertaken by function
Proactive communications with client and provide solutions to client’s base onsite situations
Periodically meeting with client and provide feedback about daily operation and maintenance
Compliance
Act as visible leader for all compliance related issues, reinforcing the Code of Ethics and JLL values in every interaction
Ensure all team members follow ABAC policy
Ensure required Regulatory, JLL and Client policies, standards & procedures and are met for all aspects of work delivered by team (staff and vendor)
Ensure and encourage transparent reporting of compliance issues or potential compliance issues
Complete all mandatory JLL and Client compliance training; ensure team also does the same
Strategy
Identify GMP relevant activities and provide audit support to site team
Ensure all activities to match client’s requirements defined in SOW
Periodically review CM/EM work orders and update PM activities/plan accordingly
Discipline Leadership
Act as visible leader, instilling the correct level of professionalism and customer focus
Proactively complete or lead any work in support of meeting both Client needs and JLL’s contractual requirements.
Identify and implement continuous improvement opportunities
Hire, supervise and manage site staff
Ensure robust personal development and performance management is in place for staff
Engineering Delivery
Ensure the JLL facility team is delivering in accordance with the Client business need and that services are meeting required standards
Maintenance/calibration/spare parts strategy and plan preparation and get approval from client
Develop tools/standards management procedure
Recruit, select, train, and appraise performance
Optimize business processes, initiate improvements, cost-saving activities to increased productivity / work efficiency to drive Client value
Deliver within appropriate budget constraints
Develop and oversee capability of the maintenance and facility team across the site
Ensure operations in line with Client and JLL policies and processes
Training matrix preparation and ensure team members get trainings accordingly
Ensure Work Orders review and update PM program accordingly for best practices
Periodically report preparation as required (KPI, OT, cost, EHS, unexpected shutdown, quality relevant, spare parts, incident/accident, next action…)
Budgets / financial / commercial
Negotiate budgets with stakeholders for areas of accountability and deliver services within budgets
Certify vendor work as complete; review vendor invoices accuracy.
Develop technical scope of work for work requiring vendor support; work with Procurement stakeholders to ensure appropriate contract or purchase orders are in place
JLL internal DOA approvals (procurement, financial, HR, etc.)
Compile data and work with Finance team for JLL budget forecast
KEY WORKING RELATIONSHIPS
Internal (within site)
External (to site)
JLL
Account manager
Site maintenance and utility team
Other engineering team members
Third Party Service Providers
Client
Engineering / Technical Services
Equipment/System/Area Owner
Quality Assurance
End Users
Client audit groups
Regulator representatives
EHS team
EDUCATION, QUALIFICATION, EXPERIENCE & CAPABILITY
Essential
Desirable
Education / Qualification
Bachelor degree or above, engineering or relevant discipline
Experience in GMP and GEP work environment
Licenses Required
NA
NA
Experience
10+ years of experience in engineering operations and facilities/process equipment maintenance
5+ years facilities/equipment maintenance in GxP environment
5+ years team management experience
Client audits, regulator audits (FDA, cFAD…)
Capital project management
Pharmaceutical, Life Science o