Executive Director - KYC / AML Operations

Help protect the firm and deliver a stronger client experience through well-controlled, high-quality Know Your Client operations. This leadership role gives you broad visibility across Europe coverage while operating from India. You will set direction, strengthen governance, and drive measurable improvements in quality, timeliness, and productivity. You will partner closely with front office and middle office stakeholders to deliver consistent onboarding and renewal outcomes. You will build and develop teams across Hyderabad and Bengaluru while advancing digitization and automation.
As an Executive Director – KYC / AML Operations (WKO EMEA Production, India) in Wholesale KYC Operations, EMEA Production, you will lead teams across Hyderabad and Bengaluru supporting Europe (including the Middle East and Africa) to deliver high-quality Know Your Client renewals and onboarding. You will drive day-to-day execution through a clear operating rhythm, disciplined performance management, and transparent reporting. You will strengthen governance, audit readiness, and control execution while continuously improving the operating model to raise productivity and client outcomes. You will act as a senior escalation point and partner across stakeholders to resolve issues quickly and sustainably.
Job responsibilities
Lead the India Europe Wholesale Know Your Client renewal organization with shared accountability for strategy, performance, risk and controls, and people leadership across Hyderabad and Bengaluru
Own Anti-Money Laundering and Know Your Client operational outcomes for the Europe book of work, including quality, timeliness, capacity management, and client experience
Establish a clear operating rhythm across planning, prioritization, check-ins, governance routines, and performance reporting
Partner with Middle Office, Sales, and other internal stakeholders to deliver strong onboarding and renewal experiences
Serve as a senior escalation point for Know Your Client and Anti-Money Laundering issues, ensuring effective triage, root-cause analysis, and timely remediation
Strengthen governance, audit readiness, and control discipline through clear procedures, ownership, evidence standards, and timely issue closure
Deliver process simplification, re-engineering, and transformation initiatives with measurable return on investment and sustained adoption
Advance digitization and operational effectiveness across workflow management, document storage and archiving, and data distribution
Improve performance through scorecards, continuous improvement routines, and clear success measures tied to client, productivity, and quality outcomes
Develop talent through coaching, disciplined delegation, training, succession planning, and leadership continuity
Drive a culture of accountability, partnership, and consistent execution across the organization
Required qualifications, capabilities, and skills
10 years of relevant experience in financial services operations, program management, transformation, and/or client experience disciplines
Proven experience in Know Your Client and Anti-Money Laundering operations, including renewals and onboarding within a strong control framework
Strong understanding of financial markets and products
Demonstrated experience leading teams and complex operational delivery with measurable outcomes
Demonstrated ability to operate effectively in a fast-paced, deadline-driven environment with focus on controls, risk mitigation, and efficiency
Strong stakeholder management and influencing skills across levels and functions
Ability to communicate complex operational risk, performance, and technical concepts to senior audiences clearly and in a structured way
Strong written communication skills with executive-ready messaging
Strong prioritization and multi-tasking capability across competing demands
High attention to detail with disciplined follow-through
Demonstrated ability to define, monitor, and drive performance objectives and service standards aligned to control expectations
Preferred qualifications, capabilities, and skills
Demonstrated ability to identify opportunities for AI a