Enterprise Observability & Monitoring Engineer

Job Posting End Date
10-23-2026
Please note the job posting will close on the day before the posting end date.
Job Summary
AEP is seeking an experienced Enterprise Observability & Monitoring Engineer responsible for the design, administration, automation, integration, and support of AEP's enterprise monitoring platforms, with primary focus on Dynatrace and secondary responsibility for SolarWinds.
This role serves as the technical subject matter expert for Dynatrace Application Performance Monitoring (APM), Real User Monitoring (RUM), Synthetic Monitoring, ActiveGate administration, application onboarding, observability engineering, monitoring automation, and ServiceNow integrations while also supporting enterprise SolarWinds network monitoring capabilities.
The engineer will partner with application owners, cloud teams, infrastructure engineering, cybersecurity, operations, and business stakeholders to deliver proactive observability solutions across critical business applications, infrastructure, cloud platforms, and network environments.
This position requires strong technical expertise in application performance monitoring, enterprise observability, monitoring architecture, automation, dashboarding, root cause analysis, ServiceNow integration, and production support within a large, regulated enterprise environment.
Job Description
What You’ll Do:
Essential Job Functions & Tasks:
Administer and support Dynatrace production, non-production, and laboratory environments.
Design and implement enterprise observability solutions for critical business applications.
Lead onboarding of new applications into Dynatrace.
Develop enterprise monitoring standards, dashboards, alerts, and health models.
Improve observability maturity across the enterprise.
Drive proactive detection and prevention strategies.
Reduce monitoring gaps and improve service visibility.
Application Performance Monitoring
Deploy and administer OneAgent technologies.
Support ActiveGate infrastructure.
Configure RUM and Synthetic Monitoring.
Analyze application performance issues and bottlenecks.
Support distributed tracing and service flow analysis.
Provide end-to-end visibility across application ecosystems.
Consult with application owners on monitoring best practices.
Monitoring Engineering & Automation
Develop Dynatrace Extensions 2.0.
Create custom monitoring for business applications, databases, and infrastructure.
Automate monitoring deployments and onboarding processes.
Develop self-service monitoring capabilities.
Improve monitoring data quality and governance.
Reduce manual administration through automation.
ServiceNow & Enterprise Integrations
Support integration of Dynatrace, SolarWinds, and ServiceNow.
Define monitoring requirements for automated incident creation.
Support event correlation and ticket automation.
Align monitoring solutions with CMDB standards.
Enhance enterprise operational workflows.
SolarWinds Platform Support (Secondary Focus)
Administer SolarWinds Network Performance Monitor (NPM).
Support SolarWinds Network Configuration Manager (NCM).
Maintain device onboarding and discovery processes.
Support SNMP-based network monitoring.
Assist with network dashboard and reporting solutions.
Perform SolarWinds upgrades and maintenance.
Support network operations visibility requirements.
Incident Response & Root Cause Analysis
Participate in major incident and war room activities.
Perform root cause analysis.
Develop monitoring improvements resulting from incidents.
Support enterprise operational response processes.
Serve as technical escalation point for monitoring-related issues.
Governance, Risk & Compliance
Support monitoring solutions subject to NERC CIP and compliance requirements.
Maintain operational standards, procedures, and documentation.
Support audit activities and evidence collection.
Ensure monitoring solutions align with cybersecurity standards.
Participate in change management and CAB processes.
Additional Requirements:
Minimum Qualifications
Bachelor's Degree in Information Technology, Computer Science, Engineering, or related field.
5+ years supporting enterprise monitoring, observability, or performance management solutions.
3+ years of hands-on Dynatrace administration and engineering.
Experience onboarding enterprise applications into monitoring platforms.
Experience supporting large-scale application and infrastructure environments.
Experience with ServiceNow integrations and enterprise operational processes.
Experience with monitoring automation and scripting technologies.
Working knowledge of SolarWinds NPM and enterprise network monitoring concepts.
Experience supporting mission-critical production environments.
Dynatrace & Observability Technologies
Dynatrace Administration
Dynatrace SaaS / Managed
OneAgent Deployment
ActiveGate Administration
Real User Monitoring (RUM)
Synthetic Monitoring
Application Performance Monitoring (APM)
Dynatrace Extensions 2.0
Davis AI
Service Flow Analysis
Enterprise Observability
End User Experience Monitoring
Business Service Monitoring
Dashboard Development
Alert Engineering
Event Correlation
Enterprise Monitoring Platforms
Dynatrace
SolarWinds NPM, SolarWinds NCM, SolarWinds Network Insight
ServiceNow Event Management
Enterprise Monitoring Platforms
Cloud & Modern Technologies
AWS Monitoring, Azure Monitoring, VMware Monitoring
OpenShift Monitoring, Kubernetes Monitoring
Container Observability, Hybrid Cloud Monitoring
SaaS Monitoring
Infrastructure Technologies
Windows Server Administration, Linux Administration
VMware, DNS, Load Balancers
SSL/TLS
Active Directory
Enterprise Authentication Services
Network Infrastructure Fundamentals
Databases
Oracle, SQL Server, PostgreSQL
Database Performance Monitoring
Database Connectivity Troubleshooting
Programming & Automation
PowerShell, Python, Bash, REST APIs, JSON, XML, SQL
Monitoring Automation, Infrastructure Automation
Integration Technologies
ServiceNow, CMDB Integrations, REST APIs, Webhooks, SNMP
Syslog, SAML, OAuth, LDAP
Leadership & Soft Skills
Strong customer service and stakeholder management skills
Ability to consult with application and infrastructure teams
Strong verbal and written communication skills
Exceptional troubleshooting capabilities
Strategic thinking and problem solving
Ability to lead technical initiatives
Strong organizational and prioritization skills
Self-directed and highly accountable
Ability to mentor and guide junior engineers
What We're Looking For:
Education requirements are listed below:
Bachelor's degree in computer science, engineering, or related technical field is required.
Work Experience requirement listed below:
10 years of relevant work experience is required. An equivalent combination of education and experience may be considered.
What You'll Get:
Base salary
Annual bonus
Long-term incentive
401(k) match
AEP Pension
Comprehensive benefits package designed to support and enhance the overall well-being of employees.
At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
Compensation Data
Compensation Grade:
SP20-009
Compensation Range:
$116,255.00 - $151,132.50
The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move