Claims Administrator

Job Purpose
The Claims Administrator is responsible for the management of all gap cover related tickets & correspondence. The responsible person captures all gap cover claims and corresponds with the membership base. This individual has knowledge of the gap claims environment. There is a strong focus on accurately and efficiently resolving the claim ticket received whilst ensuring effective communication and exceptional customer service and satisfaction.
KEY OUTCOMES (not limited to)
The accurate and efficient capturing of claims received
Assist Xelus clients with queries and provide suitable query resolution
Accurate completion of administrative targets on a daily basis
Dealing with multiple telephonic queries from Xelus members, brokers and franchises
Ongoing feedback to clients
Management of all claim related mailboxes
Ad hoc functions as required by Management
SPECIAL REQUIREMENTS
Good communication skills
Analytical ability
Time management
Team work
Customer focus
Data capturing experience
PERSON DETAILS : WORK EXPERIENCE
REQUIRED
Insurance industry experience
PREFERRED
Health Insurance industry
EDUCATION : QUALIFICATIONS : ACCREDITATIONS WITH PROFESSIONAL BODY
REQUIRED
Grade 12 – Matric
TECHNICAL SKILLS OR KNOWLEDGE
REQUIRED
Computer literate, including Microsoft Access

Employment type
Full-time

Work arrangement
No