Order Management Specialist

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.
The Order Management Specialist is responsible for accurately reviewing and processing standard and non-standard customer orders from acceptance through fulfillment. The role manages order backlogs, supports timely billing and revenue recognition, and partners across functions to resolve issues, meet service-level expectations, and improve order management processes through automation, standardization, and continuous improvement.
Essential Functions/Responsibilities
Review and process standard and non-standard global orders from acceptance through fulfillment, ensuring alignment between Salesforce and NetSuite and supporting accurate billing, accounting, and revenue recognition.
Review order details for alignment with approved pricing, contract terms, discount guidelines, tax requirements, export compliance requirements, and customer proof of delivery.
Process orders and manage backlogs in accordance with established procedures, service-level expectations, and month-end and quarter-end deadlines.
Apply established order acceptance, billing, accounting, tax, and compliance guidance when evaluating and processing routine and non-standard transactions.
Resolve routine order, fulfillment, backlog, and billing issues by researching discrepancies and coordinating with appropriate business partners.
Escalate complex exceptions, policy questions, and unresolved issues to the appropriate stakeholders with clear supporting details and recommended next steps.
Identify process gaps and recommend improvements across order management and the order-to-cash process to improve accuracy, efficiency, fulfillment, cash collection, and scalability.
Support approved process improvements, automation, standardization, projects, and user acceptance testing.
Maintain, update, and periodically review process documentation, procedures, and work instructions to reflect current requirements and established guidance.
Collaborate with Revenue Accounting, Revenue Recognition, Sales, Credit, Sales Operations, Licensing, IT Support, and other business partners to support timely order processing and close activities.
Perform other related tasks and activities as assigned.
Required Education/Experience & Skills
3 - 5+ years of experience in order management, sales operations, revenue operations, finance operations, or a related field.
Bachelor’s degree in Accounting, Finance, Business Administration, or a related field
Experience with NetSuite and Salesforce.
Working knowledge of order acceptance policies and the ability to evaluate complex and non-standard orders.
Strong attention to detail, analytical ability, and multitasking skills, with the ability to manage high order volumes accurately.
Strong written and verbal communication skills, with the ability to collaborate effectively across teams, functions, locations, and time zones.
Strong problem-solving skills and the ability to navigate complex issues in a dynamic environment.
Ability to work effectively in a global team environment.
Contract review experience preferred.
Black Duck is an equal opportunity employer. We consider all applicants for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, disability, sexual orientation, veteran or military service status, or any other characteristic protected by applicable law. Black Duck complies with all applicable laws prohibiting employment discrimination in every jurisdiction where it operates and provides reasonable accommodations to individuals with disabilities in accordance with applicable law.