Head of MyG Core Workflows

Who we are:
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram.
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Head of MyG Core Workflows who will own the MyGeotab workflows customers depend on, ensuring their usability, reliability, and evolution while enabling other product domains to build on shared capabilities. If you love technology, and are keen to join an industry leader — we would love to hear from you!
What you'll do:
The Head of MyG Core Workflows owns the MyGeotab workflows every customer depends on and is accountable for their usability, reliability, and evolution, both as customer-facing product and as shared capability other domains build on. The scope spans driver messaging; notifications (types, templates, recipients, and delivery channels, including reliability and latency); exception rules, stock rules, and how exceptions appear across reports and the map; system settings; the group hierarchy and its UI; and investigations that reconstruct what happened in context. This leader sets the vision for these workflows and how other domains build on rules, notifications, and groups, and answers to MyGeotab customers, the domain's primary customers, and the product domains that depend on it.
Key Accountabilities:
People leadership, development, and organizational health.
AI-native product development lifecycle, including AI-assisted modernization of legacy MyGeotab workflow pages.
Cross-domain communication and coordination.
Product ownership and engineering standards for MyGeotab core workflows
Customer outcomes and reliability, with MyGeotab customers as primary customers and dependent product domains as internal customers
How you'll make an impact:
Product Engineering & Technical Standards
Define, maintain, and evolve the technical standards, architectural patterns, and shared components for the domain's workflows.
Own the reliability, scalability, and performance of messaging, notification, rules UI, and exception services; accountable to customer-facing SLOs for notification delivery success and latency. Own regression protection and VIP-customer test coverage so no release silently breaks customers' rules or notifications.
Lead the identification and resolution of technical debt, security vulnerabilities, and compliance requirements in the domain, including the integrity of group-based data visibility, in coordination with Core API and Security.
Shape and communicate the vision for core workflows to solution and segment domains; publish and maintain the capability contract for rules, notifications, and groups — intended use patterns, integration standards, and system constraints — so consuming domains can build on reusable platform capability correctly and confidently; keep platform tooling decisions aligned with the needs of consuming domains.
Modernize legacy MyGeotab workflow pages to the Zenith/React stack, using AI-assisted conversion where practical, while preserving the behaviour customers depend on.
Customer Outcomes & Enablement
Treat product domain teams as internal customers of rules, notifications, and groups; proactively understand their evolving needs and remove blockers. MyGeotab customers remain the domain's primary customers.
Own product discovery and the domain roadmap with the domain's product manager and designers; prioritize transparently based on customer impact, reliability, and the needs of dependent domains.
Define and measure customer and product metrics as primary success indicators: notification delivery success and latency, exception-to-notification time, rules-related incidents and PMIRs, support ticket volume per feature, feature adoption and usage, and investigation escalation accuracy.
Establish feedback loops with peer Heads of Domain to capture platform gaps and translate them into actionable improvements.
Provide technical consultation and guidance to product domain teams on the capabilities and constraints of rules, notifications, and groups.
Manage external delivery dependencies (email, SMS, voice, and webhook providers) and internal dependencies (Gateway/embedded for in-vehicle feedback, Drive and in-cab devices for messaging, the rules engine, Video, and Safety) — integration standards and the risk each dependency creates for reliability and roadmap.
People Development
Provide career development support.
Conduct regular 1:1s and performance conversations.
Support employees through