Marketing and Communications Senior Associate

Join our Marketing Research team as a Sr. Associate where you will have the opportunity to be creative and resourceful using strong research skills as part of our Insights Center of Excellence.
As a Senior Associate on the Insights team, you will translate complex customer/consumer signals into clear, actionable insights that shape strategy across the business. In this fast-paced, high-visibility role, you’ll lead qualitative and quantitative research projects and market research vendor partnerships end-to-end—synthesizing findings, identifying compelling insights for our business partners and championing the voice of the customer. Your impact will drive smarter decisions and elevate customer experiences.
As a Market Research Senior Associate, you will have the opportunity to utilize your broad skillset spanning a range of research methodologies. You will focus on the consumer, manage multiple projects, and interact with various stakeholders. Your role will be crucial in delivering high-quality work in a fast-paced environment. This role provides an excellent opportunity to showcase your project management skills and passion for research and consumer insights.
Job responsibilities
Understand the goals and needs of project stakeholders, while centering on the goals and needs of the end-users
Select and manage research vendors to deliver research on time and on budget
Manage multiple projects and workstreams concurrently
Synthesize research findings and create relevant, revealing, and inspiring reporting
Prepare presentation materials for senior management
Deliver recommendations with confidence and consideration for diverse stakeholders
Champion the voice of the customer within the business and across functions
Play an active role, contribute to strategy discussions
Escalate project issues and risks appropriately, and drives them to resolution by proactively identifying potential obstacles and solutions
Identify and document best practices, and drive implementation
Required qualifications, capabilities and skills:
4+ years of experience in market/consumer research
Independent and self-motivated, able to create structure and direction out of ambiguity
Experience managing projects, project teams, and working with stakeholders and research vendors to achieve shared objectives
Strong communication, interpersonal, and project management skills
Analytical and conceptual thinking; ability to understand systems and processes
Proactively seeks guidance, clarification and feedback from others
BA/BS degree required
Preferred qualifications, capabilities and skills:
Master's degree in Marketing Research or related field
Experience with Financial Services