Account Manager - Affiliate, Financial Services

Job Description:
Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that
empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more
than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-
commerce, digital marketing, advertising, communications and entertainment. We create products and services
that provide exceptional value by aligning members and the businesses that want to engage them in a shared
community.
Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and
retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client
strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and
marketing performance. With access to Rakuten’s diverse media properties and audiences, combined with an
award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right
conditions to reach new customers and sustain long-lasting loyalty.
Client management
Managing a full portfolio of affiliate financial clients
Establish and maintain regular and appropriate communication with the key contact(s) for the client
through meetings, emails, calls and support tickets
Ramp up new clients quickly and efficiently - meet requirements and set clear expectations
Ensure that clients are managed profitably - give strategic advice to support their growth plans
Grow revenue from existing client relationships - understand client needs/requirements in order to
contact with appropriate product/services information
Retain existing clients and manage dispute resolution
Work with dedicated Manager/ Senior Manager to manage overall client experience
Perform delivery of client strategy in regular Account Review face-to-face presentations
Learning, understanding and advising clients on how to use our technology
Administrative
Regularly review contracts to understand contracts and billing mechanisms
Troubleshoot client’s technical issues, and file support tech tickets on their behalf if needed
Maintain documentation of client performance and activities in internal systems
Collaboration
Work closely with publisher services to identify partnership opportunities to grow our business
Working closely with Analytics’ team to help interpret data and build more effective strategies
Developing, maintaining, and extending relationships internally and externally
Key requirements
Technical / functional expertise
2+ years of digital marketing experience including client service (agency, client or consulting)
Experience in financial affiliate marketing highly preferred
BA degree in a Marketing field preferred
Competent in Microsoft Office programmes - particularly Excel (intermediate) and PowerPoint
Experience in strong client relationships, reinforced by building trust, advising and upselling
Good project management skills
Web literate (tracking analytics and methods)
Personal effectiveness
Highly organised, self-motivated, good time-management, able to prioritise
Think creatively, has a problem-solving approach and uses professional judgment
Proactive - continually looking for ways to grow and improve within own role
Work well under pressure and to tight deadlines
Inquisitive approach to continuously learning on the job
Communication skills
Strong customer services skills: Negotiation, diplomacy, able to translate client requirements
Excellent written and verbal communication
Confident interpersonal skills
Results focus
Detail-oriented
Analytical and Strategic Marketing: Demonstrate success in measuring results and setting, meeting, and exceeding aggressive quantitative goals.
Proof that you can set and surpass KPI targets
Teamwork
Reliable and able to work independently on targets
A real team player that is able to integrate and work closely with an enthusiastic team
Understanding of the business
Strong understanding of digital marketing concepts / solutions, particularly Affiliate Marketing
#LI-CW1
Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team