IT Support Internship

Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.
About The Role:
An IT Support intern at Spot works side by side with IT Support staff to provide front-line technology assistance to end users, both in-person and remotely. Those in this role will be exposed to many aspects of an IT Support environment including ticketing, following/creating documentation, troubleshooting, hardware setup, and more. Successful candidates will be comfortable troubleshooting hardware, software, and providing training and support to staff members.
Responsibilities:
Act as help desk representative providing first level of response to incoming support requests from Spot employees
Respond to support requests via email, phone, and in-person interaction.
Set up, move, and decommission Windows/Mac devices, IP phones, and other peripherals as needed
Create/update knowledgebase documentation for IT Support department
Assist in maintaining asset inventory and prepare devices to be decommissioned following processes for disposal
Creation, maintenance, and decommissioning of user accounts following department SOPs
Assisting in installation of network, infrastructure, and other hardware as needed
Participate in project-based work and other duties as assigned
Qualifications:
Currently in pursuit of associate or bachelor’s degree
Information Technology, Cybersecurity, or other IT-related majors preferred
Skills:
Previous knowledge of Windows/Mac operating systems
Familiarity with computer hardware, software, and peripherals