Employee Relations Manager

What's Under the Hood
DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.
The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle.
That’s Nice, But What’s the Job?
In short, as an Employee Relations Manager (Talent Support Manager), you will be a key member of the Talent Support Team, partnering closely with DriveTime’s managers and employees to foster a consistent, fair, and engaging company culture while serving as a trusted advisor on employee-related matters.
In long, the Employee Relations Manager (Talent Support Manager) is responsible for:
Advising and coaching leaders on company policies, practices, and employee relations matters to ensure core principles are upheld through consistency, fairness, and a “doing the right thing” mentality while balancing business and employee needs.
Partnering directly with managers across all departments to guide performance management conversations, address employee concerns, and support internal reviews with a thoughtful, fair, and people-first approach.
Identifying trends in performance management and employee relations, and proactively recommending practical, data-informed solutions that support both employees and business outcomes.
Serving as a primary point of contact for Talent Support inquiries, ensuring questions and concerns are handled with responsiveness, sound judgment, and a high level of care.
Collaborating cross-functionally with Leave, Legal, Benefits, HRBPs, and other partners to provide aligned, compliant, and employee-centered solutions.
Managing and prioritizing multiple Talent Support initiatives and projects, ensuring timely delivery and alignment with business priorities.
Contributing to continuous improvement of Talent Support practices, policies, and employee experience, while supporting additional responsibilities as needed.
The Specifics:
Minimum of 3–5 years of progressive HR experience, with a focus on Employee Relations or HR advisory support.
Bachelor’s degree or equivalent years of experience required.
Strong interpersonal and coaching skills, with the ability to influence and build trust at all levels of the organization.
Solid judgment and problem-solving skills, with a balanced approach to employee and business needs.
Strong proficiency in Microsoft Office Suite (Excel, Word, etc.); experience with HRIS platforms such as Workday preferred.
So What About the Perks? Perks matter
We take a hybrid work approach, finding balance between the benefits of in-person and work-from-home environments. This position has an on-site expectation of a minimum of four days a week.
Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day or finish strong with a workout!
Give Us a Reason (or not), and We’ll Celebrate. Regardless of whether there is a holiday or not, we are finding ways to kick back and enjoy each other’s company outside of day-to-day work.
Smart-Casual Dress. Come dressed in jeans (you’ll fit right in with the rest of us).
Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
Anything Else? Absolutely.
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!