Stability Coordinator

Performs any combination of sample accession tasks including: opening, entering, tracking, labeling, shipping and disposition of stability samples. Reviews sample inventory against samples to ensure accuracy and communicate discrepancies. Communicates confirmation of sample receipt to clients, if appropriate.
Responsible for the coordination of sample movement to and from stability chambers.
Ability to enter detailed stability studies into all of the appropriate Laboratory Information System(NIMS), both Food and Dietary Supplements with high degree of accuracy. Special projects, as needed.
Understanding of any regulations required for the accurate execution stability studies. To include but not limited to: Good Laboratory Practices, Good Manufacturing Practices and ISO.
Coordinates and/or handles all chamber related activities including installation/operational qualification, monitoring, environmental data review, alarm response, maintenance, chamber repairs, and logbook accuracy.
Informs Study Director and/or management of any problems and/or deviations that may affect the integrity of the study and recommends corrective action.
Assists in supplying clients with information on Covance’s scientific capabilities and the quality, technical and administrative support services available.
Assists in writing, reviewing and/or finalizing stability protocols and quotes.
Assists in responding to QAU, client and regulatory questions or requests.
Ability to coordinate with other business units or outside stability space provides to ensure accurate set down and retrieval of stability samples.
Coordinates with Client Service Coordinators to establish or update customer service procedures, as appropriate.
Communicate discrepancies to appropriate personnel and assists with problem solving.
Responsible for upkeep, entry and accuracy of sample tracking systems.
Handles internal customer inquiries.
Distributes sample information and paperwork.
Introduces and independently develops improvement ideas. Ability to work with others from different areas outside of sample management.
Solves problems independently, contacting internal or external clients for clarification as needed.
Responsible for training new employees, working with and directing less experienced staff, and prioritizing workloads and/or special projects on a daily basis. Oversee and reviews work of peers.
Approved as an authorized environmental system monitor and after hour responder.
Other supporting duties as assigned.
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.
3+ years’ work experience in related field.
Proficient in Microsoft Office suite
Customer service skills including: attention to detail, accuracy, confidentiality and communication skills.
Ability to use a variety of computer applications and proficient at the department specific software used (NIMS) is preferred.
Demonstrates commitment to Excellence in Client Service.
Good documentation skills.
Effective conflict resolution skills.
Working knowledge of company procedures for sample receipt, transfer and shipping.
Ability to learn new tasks
Ability to think critically and solve problems quickly and efficiently
Bachelor’s degree (related science field is preferred). Experience may be substituted for education.
Computer expertise required.
Knowledge of chamber operation and basic understanding of supporting operational systems is desired.

Employment type
Full-time

Work arrangement
No