Director, Clinical Operations and Strategy

About Lantern
Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.
Director, Clinical Operations and Strategy
Lantern is looking for a Director of Clinical Operations and Strategy to join our fast-growing team. We are looking for a seasoned operations and strategy leader, who has a passion for complex clinical operations and optimization problems, to lead various clinical priorities from inception, ideation and discovery, through to road mapping, prioritization, experimentation, and implementation. This position requires an experienced operator who can efficiently lead cross-functional projects, stand-up new initiatives from 0->1 and lead a highly effective clinical operations organization. You will be successful in this role if you can straddle the balance of leading and doing. You should be a systems-thinker, prioritize well, and make high-quality, data-driven decisions, but also be willing to roll up your sleeves to help us continuously improve. This role will work closely with senior clinical leaders and collaborate across all parts of the organization. While this role is focused on ensuring smooth implementation and ongoing operation of clinical priorities, you will also be expected to provide support to the Chief Medical Officer in a Chief of Staff capacity as needed.
Location: Dallas, TX or New York, NY - Hybrid schedule (3x in office per week)
Responsibilities:
Drive execution of projects, including program management and change management
Lead the definition and implementation of new clinical workflows and processes
Design and conduct experiments to optimize existing clinical operations
Develop and manage KPIs/SLAs to measure the performance of clinical operations
Identify opportunities for process and efficiency improvement
Work cross-functionally to effectively execute against our priorities
Ensure compliance with regulatory requirements and company policies
Provide insights to inform the strategic direction of the company: conduct market research, drive competitive analyses, and report findings to clinical leadership
Ensure the clinical team is well-prepared for internal and external presentations
Ensure the clinical team operates smoothly at all levels
Requirements:
5+ years of healthcare consulting experience at a leading healthcare consulting firm focused on at least one of the following: strategy, operations, finance
2+ years of operating experience at a health tech or innovative healthcare services organization
Demonstrated excellence in project management and leadership skills
Experience working in high-performing, cross-functional teams
Ability to independently analyze complex data and derive actionable insights
Experience with process improvement methodologies (e.g., Lean, Six Sigma)
Strong communication and interpersonal skills
Focus on bringing a Health Tech lens to clinical and business problems, leveraging analytic tools as available to improve operations. This means a fluency in using AI tools
Strong Candidates will:
Advanced degree in a healthcare-related field (e.g., MPH, MHA, MBA with healthcare focus)
A thorough understanding of clinical workflows and healthcare operations
Knowledge of healthcare regulations and compliance requirements
Thrives in collaborative settings and fast-paced environments
Drive to tackle big problems with innovative solutions
Deep concern for patients and their healthcare experiences
Values and promotes diversity in perspectives and experiences
Focus on execution
Celebrate small and big wins, understanding their importance in driving change
Guided by truth and honesty in all interactions
Lantern’s LIGHT pillars (Logic, Inclusion, Grit, Humanity, Truth)