Manager-Digital Product Operations

Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand.
This Manager role will focus on supporting product governance across Amex Digital Labs. The successful candidate will serve as the central business contact to lead audits and drive process improvement efficiencies, while balancing the critical need for controls and risk mitigation, for key strategic projects on behalf of Amex Digital Labs. This person will develop a deep understanding of product governance and exhibit strong subject matter expertise in key Amex policies and processes.
Outstanding interpersonal, communication, and negotiation sills with the ability to influence partners across a wide variety of functions
Strong agency, can handle ambiguity in a fast-moving organization, and thrives on a high level of autonomy and responsibility
Ability to drive results against timelines, prioritize, and execute flawlessly
Demonstrated strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions
Self-starter that can excel in a dynamic environment by driving decision-making, working well under pressure, and adapting to frequent change
Excellent relationship-building with partners and across internal stakeholders
Proven track record in crafting and storytelling via PowerPoint presentations and leveraging AI to automate and improve legacy programs
Possess intellectual curiosity about the evolving digital, mobile, and alternatives payments space and innovative membership experiences
Bachelor's Degree required
Preferred Qualifications:
Prior experience in leading audit-related inquiries or exams a plus
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Support audit program management across Digital Labs
Coordinate audit-related inquiries and exams, including Internal Compliance Testing (ICT), Internal Audit Group (IAG), and other ad hoc audit needs
Partner with all relevant product owners and stakeholder teams to satisfy requests timely and comprehensively
Facilitate readiness and knowledge share activities across Labs
Contribute to process improvement by identifying gaps, developing toolkits and resources, and reengineering activities to optimize efficacy of the product and business control environment
Proactively anticipate risks/issues and ensure appropriate mitigation planning is in place to avoid compromising delivery
Coordinate and execute on control and risk framework transformation projects
Serve as the point person for risk questions, escalations and efforts dedicated to a suite of Labs products

Work arrangement
Hybrid