Customer Service Representative I

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General Description
Responsible for providing efficient and professional services to the citizens of Galveston County at any Branch location. Process transactions accurately and proficiently as a point-of-sale operator for motor vehicles and property taxes. Performs moderately complex tasks, including inputting, validating, processing, and distributing a variety of documents and records. Gathers, organizes, documents, and oversees data, funds, and inventory while providing exemplary customer service to a demanding public.
Duties and Responsibilities
Effectively and efficiently collect funds and distribute appropriate documents for specific services provided, including issuing motor vehicle license plates and registration renewals in conformance
with the Texas Transportation Code, RTS Manual, and GCTO policy
Process timed/temporary permits (30/72/144 hour) in conformance with the Texas Transportation Code, RTS Manual, and GCTO policy
Review and process disability placards and specialty plates in conformance with
the Texas Transportation Code, the RTS Manual, and the GCTO policy
Collect current and delinquent ad valorem taxes in person and by mail in conformance with the
Texas Tax Code, GCTO policies, and ACT procedures
Gain proficiency and stay current with Texas Transportation Code, TxDMV Administrative Rules, Texas Property Tax Code, and GCTO policies and procedures
Update vehicle records and ensure compliance with regulations while providing support to customers
Assist customers by mail, telephone, and in person to determine proper data to process simple motor vehicle transactions (e.g., renewals, disabled placards, specialty plates) and tax payments
Ensure that all forms are up to date and well-stocked for customers
Required to provide own transportation for assignment to any Tax Office Branch as deemed necessary by the Branch Coordinator and Chief Deputy Business Services
Personally responsible/liable for transaction shortages
Performs other duties as assigned
Minimum Education and Experience Requirements:
Requires a high school diploma or GED equivalency
Requires one year of experience providing customer service in an office environment
Must be able to communicate clearly and concisely
Must complete a minimum level of Fraud Training
Strong cash-handling skills required, along with accurate mathematical skills
Must be able to complete modules through the web-based RTS Vehicle Learning Management Division
Fast-paced environment, quite often dealing with irate people and confidential information
This position has frequent contact with the general public. The decisions made and information provided to the public may involve legal implications if incorrectly provided
Responsible for the accuracy of documents provided in execution of duties
Physical Demands/Work Environment:
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
The work is typically performed sitting at a desk or table or while intermittently sitting, standing, bending, crouching, or stooping. The employee occasionally lifts light and heavy objects.
The work is typically performed in an office.
Emergency Preparedness Tier Level: 4
Special Certifications and Licenses:
None.
Department: Tax Office
Salary: $34,906.00
The County of Galveston is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, age, disability, gender identity or expression, genetic information, veteran status or any other characteristic protected by law.