Technical Support Engineer

Who We Are
Great Minds is a high-growth, mission-driven organization founded by educators in 2007. As a for-profit, Public Benefit Corporation, we believe all students deserve access to meaningful, challenging content—and all teachers deserve tools that are intuitive, effective, and built for the realities of today’s classrooms.
We develop high-quality, knowledge-rich math, science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes.
We are committed to usability, coherence, and practical implementation—supporting teachers not just through curriculum, but with professional learning, purposeful technology, and responsive service that enable strong adoption and impact.
What We Build
Our products—Eureka Math and Eureka Math², Wit & Wisdom, Geodes, and the newly launched Arts & Letters ELA—are trusted by thousands of schools and districts nationwide.
Eureka Math is the most widely used math curriculum in the U.S., and is focused on balancing conceptual understanding, procedural fluency, and application.
Wit & Wisdom® and Arts & Letters ELA™ anchor our reading strategy with content-rich, grade-level instruction that integrates literature, history, and the arts, grounded in the science of reading. Geodes® complements our reading suite with decodable texts that pair phonics with meaningful content to support early literacy.
These programs reflect a shared belief in high expectations, joyful rigor, and deep respect for educators and students.
Where We’re Headed
Great Minds is entering a new stage of growth and product maturity. We are focused on building more connected, customer-informed experiences across the full educator journey—from curriculum to professional learning to platform and support.
Our long-term vision is to become a true partner in impact—not just delivering curriculum, but supporting educators in achieving outcomes at scale.
Job Purpose
Reporting to the Manager, Technical Support and Escalations, the Technical Support Engineer will act as Tier II technical support within the digital organization team. This position will resolve technical issues escalated from customer-facing teams and will ensure the stability and improvement of our platform by collaborating across departments.
Responsibilities
Troubleshoot and resolve technical support tickets escalated from the Tier I support team.
Communicate issue status, known problems, and trends with Tier I/Success stakeholders
Conduct technical training sessions to enable quicker issue resolution by frontline support teams.
Perform quality assurance on escalated tickets and identify coaching or process improvement opportunities.
Collaborate with Product Engineering teams to stay informed on upcoming releases and feature changes.
Document research and issue resolution procedures for knowledge sharing.
Identify, reproduce, and escalate confirmed bugs to QA/Development workstreams.
Perform initial rostering and error review/handling for new and returning customers each new school year.

Work arrangement
Yes