Lumber General Manager 2

PARR is the total source for homebuilding supplies, solutions, and services. We focus on supplying building materials and solutions to professional home builders of all sizes including custom builders, large production builders, and multifamily builders. Our customers and community members know that they can rely on us for Legendary Service and quality products.
Pay: $89,603-$112,005 annually
The General Manager is responsible for utilizing the company’s FACE values, mission, and vision as guides to lead their employees and reach the location’s goals. This is accomplished through servant leadership and managing of the team.
This position is also responsible for implementing operational strategies and objectives to ensure the location’s goals. As a manager, this position is expected to be involved in their community in some fashion, set time aside for self-improvement, and always strive to be a better leader.
This position directly reports to the Director of Operations. The General Manager interacts daily with all location employees (in the store and outside location) and customers. This position interacts regularly with corporate employees (Central Purchasing Department, Account Management Team, Sales Managers, Human Resources, IT Department, and the PARR Leadership Team) as well as interacting regularly with vendor representatives and industry associates.
Duties and Responsibilities
Leadership
Supervise and direct the workforce at the location
Identify and respond to the need for personnel changes at the location
Manage day-to-day activities of employees from other departments assigned to the location
Continually evaluate and, as necessary, encourage change in the policies and procedures related to location operations
Work well with all departments within the PARR
Promote, support, and utilize other divisions under PARR’s umbrella for the good of the whole
Support and follow PARR’s brand standards
Recognize opportunities for improvement, turn that quickly into decisive, confident, and proactive action
Demonstrate confidence and carry self as a leader of the organization
Coach and delegate financial reporting, striving to build business acumen with team
When faced with challenges, demonstrate FACE values and works through problem with a solution orientation
People Development
Identify and articulate performance expectations to employees
Assist as needed in the performance evaluations of employees from other departments assigned to the location
Create and maintain a well-rounded staff through cross training, open communication, and continuing education
Utilize the Parr University program and supports the training ecosystem, providing adequate time and space for participants regardless of business volume
Current with employee evaluations
Follow and utilize company attendance policy as a tool
Ensure that all new hires complete the 90-day new hire schedule appropriately and attend New Associate Orientation
Utilize performance plans as a tool as needed, utilizes Director of Operatons
Create team driven environment, where the team is working towards a common goal
Understand strengths/weaknesses of everyone on team (utilize the first, work to improve the second)
Understand enough of each position to teach as well as substitute when needed
Give prompt and straight feedback, especially reward and recognition
Have a cross training program that’s clear to employees
Encourage team members to participate in decision making process
Clear about benefits and how a person could/should use them
Work with every individual to create career plan for themselves
Have a recognition and reward program at location
Delegate tasks effectively, creating trust in team by sharing and following up, not micromanaging
Use position as a manager to mentor employees across the division
Business
Enforce all company policies
Achieve location’s annual profit projections
Ensure merchandising programs are implemented
Continually update product knowledge and selling techniques
Maintain corporate guidelines and criteria for customer service
Ensure an appropriate level of inventory is maintained at the facility to handle volume, working with both sales and purchasing teams to forecast increases or decreases in volume
Train team in inventory process
Complete 24-month Dead Stock write-down per company policy
Train and lead the inventory management team at the location and trains them in applicable tasks of Cycle Counting, Negative QTY research, adjustments, and SPC report management
Lead the 6-week physical inventory preparation cycle and complete the weekly checklists
Collaborate with Central Purchasing to align inventory needs with timing of available loads
Identify and proactively manage slow moving and dead stock
Prepare, monitor, and control annual budget for the location
Establish and maintain professional relationships with customers and vendors
Ensure equipment operators are trained in all aspects of safe and efficient vehicle use, as well as properly completing daily pre/post trip inspections
Promptly respond to the support teams when they reach out
Walk new hires through benefit enrollment and know eligibility basics
Work with HR on clear and effective PINs and Reviews
Hire and onboard correctly and timely with all proper processes and paperwork
Understand and use proper DOT requirements
Follow random drug testing protocol
Report all accidents/incidents promptly using PARR standard procedures
Complete preventative maintenance for all equipment in accordance with Fleet Manager guidelines and notify them of issues affecting fleet safety, performance, or Customer support
Ensure vendors are providing service in-line with negotiated service-notify Fleet Manager if not
Understand the definition of a Resolved and an Unresolved Variance and uses knowledge to improve results
Special order report is maintained as outlined by Company policy
Negative quantity report is consistently maintained in a manner that occurrences are measured in lines rather than pages
Dead stock is dealt with proactively prior to the 24-month deadline in a manner that results in the highest return possible to the Company
Review daily and monthly reports to identify and correct problems in a timely manner related to invoicing, inventory, payroll (hours of service), and sales transactions
Assist customers at point-of-sale, as needed
Arrange community involvement for the location by becoming involved with organizations that focus on improving areas of the community
Establish and maintain professional relationships with customers
Sell product to residential and commercial contractors as needed
Safety
Conduct/monitor accident investigations
Team members always wear high visibility/proper uniform
Work with location leaders to review daily equipment inspection reports for all fleet equipment, and ensures necessary maintenance and repairs are completed in a timely manner
Maintain a comfortable and safe working environment for all employees
Work with location leaders and team to proactively address safety issues and bring them to the attention of the proper department
Team always demonstrates consistency in following all company’s safety protocols
Ensure that there are the appropriate number of First Aid and AED certified team members
Ensure safety committee meetings occur monthly, members are properly trained, and appropriate documents are uploaded to shared folder
Ensure location follows proper and timely reporting of all necessary accident and claim reports
Utilize DashCam information as a tool to coach continuous improvement with driver team
Work with location leaders to ensure maintenance and repair of all equipment
Ensure that the team keeps the facility in excellent, organized shape
Communication
Promptly respond to customer complaints and concerns
Promote a culture of new ideas
Know who to call for help and does
Regularly give credit where credit is due
Team uses “us” language about PARR – not “you/those guys”
Set expectations and goals, holds people accountable
Communicate with people in their environment (walk the location and communicate there, spends time at counter, etc.)
Live the FACE values
Uphold the 12 commitments to communication from Discover the Difference
Take ownership of opportunities for team to improve and works to be a part of the solution
Entire team works cordially, professionally, diplomatically and with a high level of customer service
Strive for continuous improvement, seeking out, listening, and responding to input from employees and customers
Allow disagreement and uses it to create discussion and consensus
Willing to communicate with team about ways improvement is needed
Demonstrate great listening skills and follow-up as necessary
Act as a conduit of information for information that comes from within the company
Is consistent and transparent in company communication
Results
Maintain facility and fleet to PARR’s brand standards
Complete budget to actuals monthly
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