Sr. Global Quality Manager

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.
JOB SUMMARY
Support the globalization of business through leading and coordinating the standardization of systems, procedures and policies across all of the Jabil Engineering development sites world-wide. Ensure that current and future quality design and proto manufacturing systems meet and/or exceed customer design requirements and all regulatory requirements. Review and promote improvement in customer metrics to ensure customer satisfaction both external and internal. Act as a liaison between Jabil Engineering design sites for design projects during development and release to production facility, including providing and assuring input into transfer plans and project schedules, supporting design team, data and knowledge transfer activities and participating in launch activities as needed. Make sure that all projects are following the defined requirements inclusive of PCP and that Dash boards are reviewed accordingly. Provide support and technical assistance to new Design facilities and/or production startups. Provide mentoring and technical assistance to your direct reports and Jabil site Quality Managers and staff. Assume travel international and/or domestic as appropriate visiting customers, and presenting engineering NPI verification and validation capabilities requested by BU or from Executive management as appropriate.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Business Strategy and Direction:
· Know and understand the Corporate strategic directions as it relates to goals and objectives and tie them to the Engineering Quality Manager goals and objectives.
· Define, develop and implement a Quality strategy which meets and contributes to the Corporate Quality requirements and strategic directions related to compliance and certification requirements.
· Develop an understanding of the workcell business strategy as it pertains to Engineering design initiative and develop Quality requirements that meet and exceed expectations.
· Provide regular updates to the engineering development executive management and work cross functionally with all functional managers as appropriate to solicit new design wins on the execution of the strategy.
Cost Management:
· Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).
· Evaluate Implement and utilize tools to monitor departmental cost and cost trends, striving continuously to improve value and improve infrastructure for monitoring key goals and objectives.
· Provide feedback on quality initiatives to peers on cost and cost trends.
Forecast Development and Accuracy:
· Prepare timely forecasts for the department.
· Compare forward forecast results to historical actual results for trend assessment and analysis.
TECHNICAL MANAGEMENT RESPONSIBILITIES
· Lead and coordinate the standardization of systems, procedures and practices across all of the Jabil workcells
· Ensure that current and future quality and manufacturing systems meet and/or exceed customer and regulatory requirement.
· Review and promote improvement in customer metrics to ensure customer satisfaction.
· Act as a liaison between Jabil engineering sites for program transfers including providing input into transfer plans and timelines, supporting data and knowledge transfer activities and participating in launch activities as needed. Assure that you have defined project team for all quality roles in the engineering design sites
· Provide support and technical assistance to new facility and/or development startups.
· Review and promote improvement in customer metrics to ensure customer satisfaction.
· Act as a liaison between Jabil sites for program transfers including providing input into transfer plans and timelines, supporting data and knowledge transfer activities and participating in launch activities as needed.
· Provide mentoring and technical assistance to direct reports and Jabil engineering site Quality Managers and staff.
· Coach/Lead direct reports at all engineering design sites as appropriate or required by infrastructure change.
· Ensure all sensitive and confidential information is handled appropriately.
· Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
· Comply and follow all procedures within the company security policy.
JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS
· Advanced PC skills, including training and knowledge of Jabil?s software packages in an integrated system such as SAP.
· Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
· Ability to write reports, business correspondence, and procedure manuals.
· Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
· Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
· Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
· Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
ESSENTIAL SKILLS, ABILITIES AND EXAMPLE BEHAVIOR(S)
· DELEGATE: Able to clearly assign responsibility and authority for tasks to appropriately selected individuals or teams; Able to remove obstacles to administration and / or execution. Able to allow for and contribute needed resources
· HIRE TALENTED STAFF: Able to recruit and hire the best people available (from inside or outside Jabil) for permanent or temporary assignments; Able to use valid and effective selection procedures; Able to build a strong team with complementary strengths; Able to facilitate staff continuity
· ORGANIZE: Able to assemble appropriate resources (people, funding, material, support) to get things done; Able to manage multiple activities simultaneously to accomplish goals; Able to schedule and coordinate work of others; Able to establish efficient work procedures to meet objectives; Able to form the right structures and teams to enhance productivity
· PLAN: Able to develop short- and long-term operational and / or financial plans that are appropriately comprehensive, realistic, and effective in achieving goals; Able to anticipate obstacles and define alternate strategies; Able to integrate planning efforts across work units
· LISTEN: Able to actively listen and convey understanding of the comments and questions of others; Able to understand the situations, viewpoints and feelings of others before expressing own view
· SPEAK COMPETENTLY: Able to speak clearly and concisely; Able to use appropriate vocabulary for the audience; Able to get point across unambiguously and check for understanding
· PRESENT SKILLFULLY: Able to prepare and deliver clear, effective, and professional presentations
· QUESTION: Able to use effective fact-finding techniques to discover all relevant information; Able to ask questions that are not leading or biased; Able to challenge assumptions
· BE STRAIGHT-FORWARD: Able to communicate directly (to-the-point) and rely on fact-based positions; Able to avoid the use of ambiguous language or statements