Sr. Servicenow CSM portal developer

Description:
Key Responsibilities
Solution Design & Development:
Collaborate with business stakeholders to gather requirements and translate them into scalable ServiceNow solutions, focusing on CSM and Service Portal functionalities
Service Portal Development
Design, configure, and customize ServiceNow Service Portals aligned with business requirements.
Develop reusable UI components and ensure mobile‑friendly, responsive user experiences.
Widget Architecture & Lifecycle
Build, extend, and maintain ServiceNow Service Portal Widgets using AngularJS, HTML, CSS, JavaScript, and server‑side scripts.
Manage full widget lifecycle including initialization, data provisioning, event handling, and versioning.
Catalog Integration in Portal
Implement and customize Service Catalog items, order guides, and record producers for seamless portal consumption.
Integrate workflows, client scripts, and UI policies to enhance catalog usability within the portal.
Security & ACLs in Portal
Configure and troubleshoot Access Control Lists (ACLs), roles, and client-side/server-side security within the Service Portal.
Ensure secure access to widgets, data sources, and catalog items following best practices.
Performance Optimization
Optimize portal performance through efficient scripting, data caching, minimized server calls, and UI best practices.
Conduct performance assessments and implement corrective actions to enhance load times and responsiveness.
Theming, Branding & Accessibility
Create and maintain portal themes, branding styles, and custom layouts aligned with UX/UI guidelines.
Ensure portals meet accessibility standards (WCAG/ADA) for inclusive user experiences.
Search & Knowledge Integration
Configure and enhance ServiceNow search features including Zing search, Knowledge Base integration, and contextual search.
Promote effective knowledge consumption within the portal.
Upgrades, Source Control & Testing
Support platform upgrades by validating portal functionality and remediating issues.
Utilize Source Control (Git) and ServiceNow’s Studio for version management.
Conduct unit testing, regression testing, and cross-browser testing for all portal components.
Knowledge of CSM workflows and how they integrate with Service Portal.
Relevant Experience
5
Mandatory skills
CSM workspace, portal
Desired skills
ServiceNow Developers
Total Experience (Ex. 5-7 Years)
7

Work arrangement
Yes