Workplace Ambassador - Part Time

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Title
Facilities Coordinator - Workplace Ambassador
(Part Time - Sydney CBD & Parramatta)
Business unit
CRE Workplace
Reporting to
Senior Workplace Ambassador
Overview
The Workplace Ambassador builds community by connecting our people with solutions across our Sydney offices. They foster togetherness, empower our staff, and provide friendly and responsive resolutions to everyday office operations.
This pivotal role focuses on the technical, financial, and hard services of workplace operations including facilities management, budgeting, HSSE, occupancy planning, logistics, workplace AV/technology, and process development.
This is a roving, multi-site, part-time position supporting offices in Sydney CBD and Parramatta with excellent service delivery.
Direct reports
N/A
Duties & responsibilities
What this job involves:
Client/Stakeholder Support
Provide premium customer service to staff and clients
Being a go to expert in the functioning of supported offices
Attending regular catch ups with EA’s and stakeholders to support Sydney Ambassador team and Senior Workplace Manager
Responding to incoming enquiries in a timely manner
Concierge services when required
Manage room set up and assist in facilitating events
Procurement & Vendor Support
Manage contractors onsite to ensure they perform to required standards (including inspection of vendors’ works)
Assist in the procurement of vendors and services as required
Onboarding new vendors into finance system
Build strong relationships with contractors and account managers.
Identifying opportunities to streamline processes and consolidate vendors where possible.
Finance Support
Processing all incoming invoices before the financial cutoff date
Consistently checking on work orders and following up with vendors to ensure SLA compliance
Maintaining awareness and compliance keeping within budget
Identifying and explaining variances in the budget to regional finance managers
Identifying opportunities for saving and tracking
Correcting any identified accounting errors
Act as an SME for financial processes within JLL CRE.
Assist with training and onboarding of new workplace team members on financial requirements.
Facilities Management
Perform workplace inspections and proactively monitor office to identify and address any issues and place signage to alert any malfunction
Raise work orders for reactive maintenance and ensure work is completed timely to JLL standards
Address staff concerns in a timely manner
Maintain high attention to detail, ensuring our offices are kept to the highest possible level for our clients and staff
Health & Safety
Conduct regular audits to ensure safety procedures are being followed
Identify potential safety risks
Serve as a first aider and/or emergency warden.
Participate in disaster recovery and business continuity plans as required
Follow established escalation procedures and incident reporting procedures
Ensure visitors are signed in for compliance tracking
Other
Navigate ambiguity and solve complex problems effectively
Apply analytical and quantitative approaches to problem solving
Employ holistic approaches and focus on long term solutions
Achieve Key Performance Indicators based on work order and financial tracking
Travel between Sydney CBD and Parramatta offices
Perform other tasks consistent with the Workplace Ambassador role
Ideal Experience
The ideal candidate will have extensive experience in property/facilities management, hospitality, hotel management, or luxury corporate concierge services. They will demonstrate strong administrative, communication, and problem-solving skills, with proven experience in continuous improvement initiatives.
The ideal candidate presents a professional and friendly corporate image to clients, remains calm when managing multiple priorities, and has working knowledge of occupational safety requirements.
Other Personal Characteristics
Strong proven problem-solving skills
Ability to effectively work in a fast-paced environment
Self-motivated; confident & energetic
Flexible – able to adapt to rapidly changing situations
Goal-oriented – able to focus on meeting all performance targets
Strong communicator – good presentation skills and possesses strong verbal & written communication skills
Exhibits honesty & trustworthiness