Quality Assurance Analyst

ROLE OVERVIEW
The Quality Assurance Analyst is responsible for ensuring that the products and services provided by the
company meet the required quality standards. This individual will play a critical role in testing software
applications, identifying defects, and suggesting improvements to ensure customer satisfaction and
compliance with industry standards.
KEY RESPONSIBILITIES
Test Planning & Design
Analyze business requirements and technical specifications to develop detailed test plans and test cases.
Collaborate with the development and product teams to understand functionality and establish clear
quality standards.
Create, review, and update test documentation, including test cases, test scripts, and test data
Test Execution
Execute manual and automated tests to identify software bugs, issues, and areas for improvement.
Conduct regression, performance, usability, and functional testing across platforms.
Track and report defects, ensuring proper documentation and communication of findings to the
development team.
Collaboration & Communication
Work closely with developers, product managers, and other stakeholders to ensure that defects are
effectively identified and resolved.
Provide feedback to improve the functionality, user experience, and performance of the product.
Participate in sprint planning, stand-ups, and retrospectives in an Agile environment.
Quality Assurance Processes
Contribute to the development and refinement of QA processes, tools, and methodologies.
Stay up to date with the latest trends and advancements in software testing, automation, and QA
practices.
Ensure that all products meet internal quality standards and external compliance requirements before
release.
Requirements
Required
Minimum two (2) years BPO/Call center industry experience
1 year QA experience
Applicants must be willing to work on site (Ortigas) with a shifting schedule (permanent Sat-Sun off).
Excellent English written and verbal communication skills – audio clip required
Proficient in Microsoft Office (Word, Excel, Teams, Outlook)
Preferred
2 years of work experience specializing in data entry, customer service, or US health insurance is a plus

Work arrangement
No