Account Manager, Enterprise Partners

Viv Technologies
At Viv Technologies, we’re passionate about the power of digital transformation done right. That means continuously improving our home care software platform, built specifically for multi-site home care operators. We’re proud to support some of North America’s biggest home care operators. Together, we help tens of thousands of clients safely age in the comfort of their homes.
About the role
Viv Technologies is seeking an experienced, highly organized Account Manager, Enterprise Partners to own the overall relationship with our large enterprise clients.
The role owns the client's experience and the health of the partnership: serving as the primary point of contact, keeping stakeholders aligned, leading business reviews, and making sure every request has a clear owner and reaches resolution.
We're only considering candidates who reside in or are in easy reach of the Greater Toronto Area (GTA) as in-office work will be required periodically. The office is located within a five minute walk of Union Station.
Key responsibilities
Relationship ownership
Serve as the primary day-to-day contact and own the executive relationship for each enterprise client.
Build trusted relationships with stakeholders across the client organization.
Keep stakeholders informed on updates, progress, issues, and next steps.
Account planning and business reviews
Own account plans covering the client's priorities, stakeholders, success measures, and key initiatives, incorporating the solution roadmap from Solutions Engineering.
Lead recurring account meetings and quarterly business reviews: prepare agendas, document decisions, and track commitments to completion.
Account health and service
Monitor account health and surface risks, service concerns, and opportunities early.
Make sure every client request is acknowledged, routed to the right team, and resolved.
Coordinate general service issues with support and other internal teams.
Keep accurate records of account activity, communications, and commitments.
Qualifications
5+ years managing enterprise accounts or customer relationships.
Proven success supporting complex, large-scale client organizations with multiple stakeholders.
Strong customer success skills, including proactive communication, issue ownership, and reliable follow-through.
Experience leading executive meetings and business reviews, and producing clear summaries and action plans.
Excellent written and verbal communication, strong organization, and attention to detail.
Sound judgment when managing expectations, competing priorities, and escalations, and comfort working across departments without direct authority.
We embrace the uniqueness and perspectives of the community of people who work here and the clients for whom we care. Fostering an environment that reflects and supports diversity, equity, and inclusion is one important way in which we do this.
Artificial intelligence is used to screen and assess applicants.
We welcome candidates with disabilities. Related questions/requests may be sent to hello@vivtechnologies.com.

Employment type
Full-Time

Work arrangement
No