Total Quality Manager

ABOUT YOUR ROLE:
You have direct reports, GPS and disciplinary responsibility. You should provide leadership and direction
for all Safety, Quality, Service, Productivity and Cost Reduction objectives and goals within an assigned
area of the facility while meeting internal and external customer needs. With general guidance from
functional management, responsible for providing team leadership to a customer-focused team or group
of teams committed to increased quality and productivity.
YOUR RESPONSIBILITIES WILL INCLUDE:
*Employee Development & Management
● Train and provide development opportunities for staff. Ensure annual goals are complete and
communicated. Ensure Global Performance Management System is up to date and regular feedback
is provided to staff members.
● Monitor and evaluate team members, and adjust training where needed.
● Attract, retain and develop high potential talent.
● Model and promote the Corporation’s Code of Business Ethics and Values.
● Perform general management duties, exercising usual authority concerning staff, performance
appraisals, promotions and terminations. Responsible for training and development of subordinate
staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring
consistent application of organizational policies. Maintain all timekeeping, overtime and vacation
records and schedules.
● Act as a team role model and change-agent. Positively lead and influence team members to partner
together to achieve individual and business goals.
● Coordinate team efforts, create and manage a regional strategy and team operating plan.
Operations
● Directly supervises employees in a Site. Monitors work, alters schedules to meet unforeseen
conditions, controls load factors and flow of work to ensure maximum use of available capacity and
effective use of labor, tools and equipment.
● Design and implement operations improvement strategies for safety, cost, quality, training, inventory,
and services.
● Analyze and draw information for daily operational needs and improvement for the team. Provide
prompt problem solving for key issues.
● Responsible for key operational measures within the business unit (service, quality, productivity, cost,
safety).
● Supervises the daily work schedules of warehouse employees involved in performing a combination
of: shipping, receiving, loading and unloading trucks, stacking, picking, packing and palletizing finished
products. Determines space requirements for storage and schedules delivery and distribution of
products, parts, and accessories to achieve distribution objectives and meet customer requirements.
Prepares and analyzes inventory reports to identify slow-moving and/or surplus stock.
● Cultivates and reinforces appropriate group values, norms, and behaviors. Identifies and analyzes
problems, plans, tasks, and solutions.
● Represents the team, presenting team suggestions and recommendations on processes and
procedures in accordance with organization cost, quality, and productivity goals.
● Maintain quality control processes to ensure products/services meet quality standards; lead
implementation of process improvements. Drive improvement strategies in all key metric areas;
manage production flow, staffing schedule and resources to budget and plan.
● Ensure best practices and standard operating procedures are being followed by conducting frequent
business audits.
● Lead 5S activities, housekeeping, and recycling programs. Lead the efforts to create a safety
conscious environment; be actively involved in safety initiatives. Lead monthly safety meetings and
daily safety huddles.
● Collaborate with other functional areas to resolve problems and develop improved manufacturing
processes. Make efforts to reduce manufacturing waste and process complexity.
● Bachelor’s Degree in related field preferred.
● 10+ years manufacturing and engineering or related experience, with supervisory or lead
experience preferred.
● Certified Quality Engineer, Affiliation with ASQ, or other related certifications and affiliations
preferred.
● Sound engineering and people-leading skills.
● Demonstrated understanding and skills in project and program management, including 3rd
parties.
● Lean manufacturing, Six Sigma, ISO or related experience preferred.
● Strong math and analytical skills. Strong organization and attention to detail. Strong scientific
and engineering knowledge.
● Strong written and oral communication skills with ability to be an advisor to clients and build
strong and sustainable relationships.
● Skilled in team building and experience in effectively working with cross functional teams.

Employment type
Full-time

Work arrangement
No