Live opening · Posted 9 hours ago
Digital CRM Architect -BA
Turtle Trax S.A. · Guadalajara, Jalisco, Mexico (Remote)
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At a glance
The key details from the original listing.
CompanyTurtle Trax S.A.
LocationGuadalajara, Jalisco, Mexico (Remote)
Work modeYes
SkillsCRM, Azure
Source
Linkedin
ListedPosted 9 hours ago
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About the role
Description supplied by the original job listing.
Remote
Advanced english
Only México
A functional architect (G7 at least)/ SME to run the end-to-end activities of studying, mapping, gap analysis, BA.
Key Responsibilities
Business Analysis & Process Design
Lead discovery sessions and stakeholder workshops to understand business objectives and operational challenges.
Perform fit-gap analysis between business requirements and Dynamics 365 / Power Platform capabilities.
Document current-state and future-state business processes. Functional Solution Design
Translate business requirements into functional designs and configuration specifications.
Recommend standard platform capabilities before customizations. Dynamics 365 Configuration
Configure and maintain Dynamics 365 Sales and Dynamics 365 Customer Service solutions, including: o Tables (Entities)
Configure user experiences to support business processes and operational efficiency. Agile Delivery & Product Support
Create and manage user stories within Azure DevOps or similar platforms.
Support backlog management and sprint planning activities.
Required Qualifications
Bachelor's degree in Business, Information Systems, Technology, or related field.
10+ years of Business Analysis and Functional Consulting experience.
6+ years of hands-on experience with: o Dynamics 365 Sales o Power Automate
Deep understanding of CRM processes including: o Lead Management o Opportunity Management o Business Requirements o User Stories Preferred Certifications Required
Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) Preferred
Microsoft Certified: Power Platform App Maker Associate (PL-100)
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
Desired Skills Business Skills
Fit-Gap Analysis
Requirements Elicitation
Business Process Reengineering Technical Skills
Dynamics 365 Sales
Dynamics 365 Customer Service
Microsoft Dataverse Success Profile The successful candidate will:
Help facilitate business workshops and requirements sessions.
Translate business needs into scalable Dynamics 365 and Power Platform solutions.
Work arrangement
Yes
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