Manager, Customer & Market Research

About the Role:
Grade Level (for internal use):
11
The Team:
The Customer Experience Design team is part of the Energy division’s Customer Experience capability, helping the business understand customers, markets and emerging needs so leaders can make confident, evidence-based decisions. We are a collaborative, curious and customer-centered team that values methodological rigor, practical impact and strong partnership across Product, Technology, Commercial, Customer Experience, Marketing and Strategy.
Responsibilities and Impact:
Own and continuously evolve the Energy division’s customer and market research portfolio, partnering with the Director of CX Design to align investment and resources to strategic priorities, growth opportunities and the decisions research will support.
Partner with the Director, CX Design and senior leaders across Product, Technology, Commercial, Customer Experience, Marketing and Strategy to identify priority business questions and translate them into focused research programmes.
Lead a small team of researchers working on end-to-end qualitative, quantitative and mixed-method research, ensuring rigorous study design, effective fieldwork, clear synthesis and actionable recommendations.
Manage, coach and develop a high-performing research team, setting clear priorities and building capability across customer, market and mixed-method research.
Continuously evolve research standards, governance and impact measures, improving quality, efficiency and innovation, including the responsible use of AI.
Ensure insights reach decision-makers and are converted into product choices, investments, commercial actions and operational improvements, with clear evidence of business impact.
Compensation/Benefits Information: (This section is only applicable to US candidates)
S&P Global states that the anticipated base salary range for this position is $75,000 to $105,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.
In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.
What We’re Looking For:
Basic Required Qualifications:
Significant experience leading customer and/or market research portfolios in a complex, global organisation, with a strong understanding of how research informs strategic and commercial decisions.
Demonstrated expertise in qualitative, quantitative and mixed-method research, including problem definition, study design, fieldwork, analysis, synthesis and insight activation.
Proven people leadership experience, including setting priorities, managing performance, coaching researchers and building capability.
Strong business acumen and experience partnering with senior stakeholders across functions such as Product, Technology, Commercial, Customer Experience, Marketing and Strategy.
Excellent communication and storytelling skills, with the ability to turn complex evidence into clear recommendations for different audiences.
Strong influencing and relationship-building skills, with the confidence to challenge assumptions constructively and act as a trusted adviser.
Highly organised and able to prioritise competing needs, allocate resources effectively and maintain focus on the highest-value work.
A collaborative, curious and customer-centred leadership style, with a commitment to research quality, team development and measurable impact.
Additional Preferred Qualifications:
Experience in the energy, commodities, information services, data or technology sectors.
Experience establishing research intake, prioritisation, governance, resource-allocation or impact-measurement frameworks.
Familiarity with innovative research technologies and the responsible application of AI across research workflows.
A relevant degree or equivalent professional experience in market research, behavioural or social sciences, business, marketing or a related discipline.
Strategic mindset, with the ability to connect divisional priorities and emerging business challenges to a forward-looking research agenda.
Adaptability and sound judgement in a fast-moving environment with evolving priorities.
A growth mindset and passion for developing future research leaders and strengthening organisational research capability.
Right to Work Requirements:
This role is limited to persons with indefinite right to work in the United States.
About S&P Global Energy
At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.
S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy.
What’s In It For You?
Our Mission:
Advancing Essential Intelligence.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Global Hiring and Opportunity at S&P Global:
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and