Network & Infrastructure Manager

Your typical day will include:
Leading and developing the Infrastructure team while remaining actively involved in technical delivery and complex troubleshooting.
Owning the architecture, technical design and continuous improvement of enterprise network services.
Developing and reviewing high-level and low-level technical designs, architectural standards, implementation plans and infrastructure documentation.
Providing technical leadership for network and infrastructure projects, upgrades, office technology implementations and major changes.
Configuring, implementing and troubleshooting network and infrastructure technologies where senior technical involvement is required.
Managing infrastructure operations across networks, servers, cloud platforms, virtualisation, endpoints, monitoring and backup services.
Acting as a senior escalation point for complex infrastructure incidents and leading technical diagnosis during major incidents.
Ensuring infrastructure services are appropriately monitored, patched, secured, backed up, documented and supported.
Translating business, security and operational requirements into practical technical designs and implementation approaches.
Evaluating infrastructure technologies and providing recommendations based on security, supportability, resilience, performance and cost.
Managing technology lifecycle planning, supplier relationships, procurement and infrastructure roadmaps.
Working within ITSM frameworks covering incident, request, change, problem and configuration management.
Supporting security, compliance, audit, control-attestation and vulnerability-remediation activities.
Maintaining accurate network diagrams, architectural records, operating procedures, support documentation and configuration information.
Communicating infrastructure risks, technical options and recommendations clearly to technical and non-technical stakeholders.
Enough about us, let’s talk about you. You are someone with:
Enough about us, let’s talk about you. You are someone with:
Approximately 8+ years’ experience in infrastructure, IT operations, systems administration, infrastructure engineering, or a related technical field.
Approximately 3+ years’ experience leading people, technical teams, or infrastructure operations.
Demonstrated hands-on experience designing, configuring, implementing and troubleshooting enterprise network services.
Strong enterprise network architecture and technical-design experience, including the ability to take requirements from initial concept through design, implementation and operational support.
Demonstrated experience managing enterprise infrastructure in a complex organisation.
The ability and willingness to remain hands-on in a leadership role, particularly during complex incidents, major changes and project implementations.
Experience supporting users across multiple offices and remote working environments.
Strong understanding of infrastructure operations across networking, servers, virtualisation, endpoints, cloud, backup, monitoring, and management platforms.
Experience working within ITSM frameworks and operational governance processes.
Experience supporting audits, control attestations, evidence collection, and remediation activities.
Experience managing technical escalations, incidents, operational risk, and infrastructure change.
Strong prioritisation skills across BAU operations, project delivery, security remediation, and audit requirements.
Broad knowledge of infrastructure technologies including networking, virtualisation, cloud, endpoint management, backup, monitoring, and identity services.
Exposure to technologies such as Aruba, Cisco, Meraki, Palo Alto, VMware, Hyper-V, Windows, Linux, VDI, Intune, Azure, AWS, and GCP.
Ability to communicate technical risks and recommendations clearly to both technical and non-technical stakeholders.
Relevant industry certifications are advantageous but not required; practical experience is equally valued.

Employment type
Full-time

Work arrangement
No