Customer Support Executive

What you will do:
● Capability to identify what customers need and deliver suitable solutions efficiently and with professionalism.
● Proper urgency, dedication, and attention to quality when addressing customer requirements.
● Skill in managing disputes and establishing realistic expectations with customers.
● Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
● Collaborate cross functionally with the brand marketing & tech team to ensure that new customers are onboarded successfully.
● Identifying opportunities to increase customer satisfaction and revenue.
● Ensuring high repeat and retention from customers.
● Building up domain expertise and providing training & ongoing support as required.
● Providing feedback on critical customer pain-points to internal teams.
Ideal candidate:
● You have at least 1 year experience within a Customer Success role
● Competency in utilizing email, chat, and phone calls for customer interactions.
● Skilled at comprehensively understanding and appropriately reacting to customer concerns.
● You possess excellent interpersonal as well as written and verbal communication skills.
● You are highly goal driven and work well in fast paced environments
● Proficiency in expressing ideas clearly and succinctly to both external customers and internal teams.
● Ability to craft well-written and informative replies to customer queries.
● Proficient computer abilities; well-versed in Microsoft Office, Excel, email, chat, app and web.
● Exceptional written and oral communication skills will go a long way
● You have at least 1 year experience within a Customer Success role, ideally in e-commerce/healthcare
● You are a strong team player who can juggle multiple stakeholders effortlessly

Experience
3+ years

Work arrangement
No