Digital PM Analyst (Officer)

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.
Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country
We empower our employees to manage their financial well-being and help them plan for the future
Citi Wealth is an integration of Citi Private Bank and the Consumer Wealth organization into a single business enabling Citi to serve its clients across the wealth spectrum and capitalize on Citi’s industry leading capabilities to support the goal of Wealth, which is to be the leading wealth management provider globally.
Citi is looking for a Client Acceptance & Onboarding Analyst to deliver accurate, compliant, and efficient account opening function for retail banking customers across branch and digital channels. In this role, you will work with frontline teams, compliance partners, and operations colleagues, ensuring all customer onboarding activities meet regulatory, risk, and internal policy requirements while maintaining a positive client experience.
Responsibilities
Process retail bank account opening requests — including savings, current, and bundled accounts — across branch and digital channels, ensuring accurate and compliant data capture and timely completion within agreed service levels.
Verify customer identity and documentation in line with Know Your Customer (KYC), Anti-Money Laundering (AML), and applicable regulatory requirements to maintain compliant onboarding standards.
Conduct customer due diligence and enhanced due diligence assessments, applying appropriate risk profiling to identify and escalate potential compliance concerns through established protocols.
Maintain audit-ready documentation and support internal and external audit activities.
Coordinate with business development, sales, and service teams to resolve documentation gaps and discrepancies, keeping account setup on track and minimising delays for customers.
Track and manage onboarding cases through internal systems and workflows, meeting individual productivity, quality, and risk metrics while actively contributing to rework reduction and complaint minimisation.
Identify opportunities and drive digital enhancements to improve onboarding processes, which includes supporting the adoption of digital tools and automation to streamline processes, increase efficiency and turnaround times.
Serve as a point of contact for escalations and cross-functional queries, providing guidance to frontline teams on documentation requirements and onboarding standards.
Take on additional responsibilities as the role evolves and business needs require.
Required Qualifications & Skills
Bachelor's degree or equivalent practical experience in Banking, Finance, Business, or a related field.
At least 3 years of experience in retail banking operations, account opening, customer onboarding, or banking back-office functions.
Working knowledge of KYC, AML, sanctions screening, and regulatory onboarding requirements as applied in a retail banking environment.
Strong attention to detail with a track record of accurate, high-quality processing in a high-volume setting.
Effective communication skills, with the ability to coordinate and collaborate across teams and provide practical guidance to frontline colleagues.
Ability to build a strong, collaborative and trusted working relationship with your team and colleagues.
Ability to manage multiple concurrent cases and consistently meet deadlines without compromising accuracy or compliance.
Comfortable navigating banking systems and digital tools, with a proactive approach to continuous learning and personal development.
Beneficial Skills & Qualifications
Prior hands-on exposure to KYC and AML processes within retail banking environment, including source of wealth corroboration.
Experience supporting or contributing to process improvement initiatives, including the adoption of digital workflows or automation tools.
Familiarity with wealth management or client servicing functions, particularly in relation to onboarding governance and back-office oversight.
What We Offer
Joining Citi means becoming part of a global banking organisation where your work has real impact on customers and the teams that serve them. This role offers a strong foundation for career growth in client onboarding, wealth management, and banking operations, with the structure and scale to develop your expertise across both day-to-day delivery and broader cross-functional initiatives.
Hybrid working model, giving you the balance to perform at your best.
Exposure to cross-functional and inter-departmental projects beyond your core responsibilities, broadening your professional experience over time.
Access to structured learning and development resources, with the autonomy to shape your own training path and build skills that matter to your career.
Wellbeing and financial support programmes designed to help you maintain balance and long-term stability.
The opportunity to work within a results-focused, collaborative team environment that values professional growth and delivery quality.
Apply today to bring your retail banking expertise to a role where compliance, client service, and operational excellence come together at one of the world's leading financial institutions.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
------------------------------------------------------
Job Family Group: Product Management and Development
------------------------------------------------------
Job Family:Digital Product Management
------------------------------------------------------
Time Type:Full time
------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.
------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.