Room Service Order Taker

Job Title: Room Service Order Taker (Fixed-Term Contract)
Department: Food & Beverage / In-Room Dining
Reports To: Room Service Supervisor / Assistant Food & Beverage Manager
Position Overview:
Looking for a professional and customer-oriented Room Service Order Taker to join the hospitality team on a fixed-term contract. The successful candidate will be the primary point of contact for guests wishing to dine in the comfort of their rooms. The main responsibility will be to efficiently and accurately take food and beverage orders, answer menu questions, suggest pairings, and ensure seamless communication with the kitchen and delivery staff to provide an exceptional dining experience.
Key Responsibilities:
Answer all incoming room service telephone calls promptly and professionally, using the established hotel greeting standards.
Present an expert knowledge of the in-room dining menu, including ingredients, preparation methods, potential allergens, and daily specials.
Accurately record guest orders, special dietary requests, and room details into the Point of Sale (POS) system.
Upsell menu items, desserts, and beverages effectively to maximize revenue.
Provide accurate estimated delivery times to guests and monitor order progress with the kitchen team.
Coordinate closely with room service servers to ensure orders are delivered accurately, complete, and on time.
Handle guest inquiries, complaints, or special requests efficiently and escalate complex issues to the supervisor when necessary.
Process payments, charge bills to guest rooms, and maintain accurate financial records for each shift.
Maintain a clean, organized, and quiet workspace.
Qualifications & Skills:
Previous experience in a similar role within a hotel, resort, or high-volume restaurant environment is preferred.
Excellent verbal communication and active listening skills with a professional telephone manner.
Strong customer service orientation with a problem-solving mindset.
Ability to work efficiently under pressure in a fast-paced environment.
Basic computer literacy and familiarity with POS systems (e.g., Micros, Opera) is an advantage.
High level of reliability, punctuality, and attention to detail.
Fluency in English; knowledge of additional languages is a plus.

Employment type
Fixed Term Contract- Staff

Work arrangement
No