Senior Product Owner - Travel & Expenses (T&E) and Fieldglass

GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems.
Our diverse portfolio consists of vaccines, specialty medicines, and general medicines.
Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.
We are seeking an experienced Senior Product Owner for our Travel & Expense Applications, including Concur, Cognos Reporting for Concur, AmexGBT & related online booking tools, SpotMe, and CVent. The primary focus of this role will be on Concur, ensuring its readiness and integration with SAP ECC during the migration to S4Hana. The successful candidate will be accountable for delivering business-initiated projects, managing technical operations, and ensuring service management and business continuity.
Key Responsibilities:
Product Ownership and Strategy:
Manage the product vision and strategy for Travel & Expense Applications, with a primary focus on Concur.
Collaborate with stakeholders to gather and prioritize requirements, ensuring alignment with business objectives.
Project Management:
Lead the Concur satellite project, ensuring the readiness of Concur during the SAP ECC to S4Hana migration.
Deliver projects initiated by the business for Concur and other Travel & Expense applications, ensuring they meet quality, scope, and timeline requirements.
Coordinate with cross-functional teams, including IT, finance, and procurement, to ensure successful project execution.
Service Management:
Manage technical operations for all Travel & Expense applications, including Concur, AmexGBT, SpotMe, and Cvent to meet the SLA agreed with business for tech products.
Oversee tech audits, compliance activities, application onboarding activities and service stabilization efforts to ensure business continuity.
Stabilize and monitor service management processes, including incident, problem, and change management ensuring outcome driven approach
Technical Operations and Compliance:
Ensure the technical health and performance of Travel & Expense applications through regular monitoring and maintenance.
Support technical audits and compliance activities to meet regulatory and internal standards.
Address and resolve technical issues, minimizing downtime and ensuring a seamless user experience.
Stakeholder Management:
Engage with key stakeholders to understand their needs and expectations, providing regular updates on product and project status.
Foster strong relationships with vendors and partners, ensuring effective collaboration and support.
Act as the primary point of contact for Travel & Expense application-related queries and escalations.
Scope and Responsibilities for S4 for T&E:
Ensure Concur's readiness and integration with SAP ECC during the migration to S4Hana, focusing on seamless and efficient transition.
Manage the end-to-end process of integrating Travel & Expense (T&E) applications with the new S4Hana environment, ensuring minimal disruption to business operations.
Collaborate closely with SAP project teams to align T&E processes and configurations with the capabilities and requirements of S4Hana.
Monitor and evaluate the performance of T&E applications post-migration, implementing necessary adjustments and improvements to optimize functionality within the S4Hana framework.
Continuous Improvement:
Identify opportunities for process improvements and implement best practices to enhance the efficiency and effectiveness of Travel & Expense applications.
Stay abreast of industry trends and emerging technologies, integrating relevant advancements into the product roadmap.
Qualifications:
Bachelor’s degree in information technology, Business Administration, or a related field.
Proven experience as a Product Owner or similar role, with a focus on Travel & Expense applications.
Strong knowledge of Concur and its integration with ERP systems, particularly SAP ECC and S4Hana.
Experience managing technical operations, including tech audits, compliance activities, and service stabilization.
Excellent project management skills, with a track record of delivering complex projects on time and within budget.
Strong analytical and problem-solving abilities, with a keen attention to detail.
Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
Knowledge of service management frameworks (e.g., ITIL) is a plus.
Filedglass Senior Product Owner (50 % involvement)
• Quality, Risk & Compliance: Accountable for ensuring all products supporting the business are compliant with internal security, risk management policies and practices, external regulatory and statutory requirements e.g. GxP, SARBOX and that Tech continuity plans are in place for all business-critical products
· Experience of audit and documenting the privileged access control, adhering to internal and external risk compliance.
· Stakeholder Management:
o Engage with key stakeholders to understand their needs and expectations, providing regular updates on product and project status.
o Foster strong relationships with vendors and partners, ensuring effective collaboration and support.
o Act as the primary point of contact for Fieldglass technical queries and escalations.
• Technical Configuration/Customization: Work with third party solutions providers and GSK Staff, developers, and GSK Core Technology/Platforms to conduct technical configuration/customization of solutions that meet our customers needs and provides a great user experience. Ensures the SAP design is managed and controlled to maintain integrity of the ERP template. Drive synergies across the different modules (Fieldglass / Ariba) in the Procurement area.
• Data Protection: Develop a sound knowledge of GSK policies and processes regarding protection of sensitive data
• Governance & Product Assessment: Take part in technical governance and oversight of product development across a product domain. Support Solutions Architect in the assessment of technology solutions
• Product Domain: Understand the product domain and GA&D roadmap from a technology perspective but also understand how the technology adds value
• Quality, Risk & Compliance: Accountable for ensuring all products supporting the business are compliant with internal security, risk management policies and practices, external regulatory and statutory requirements e.g. GxP, SARBOX and that Tech continuity plans are in place for all business-critical products
• Change & Release management: Manage change activity, including Software as a Service delivered change, into the production service in a compliant and efficient manner
• Integrations: Ensure data passing from upstream systems or providers (i.e. Workday) or to downstream systems (i.e. Global ERP) through integrations is efficient, accurate and secure. This also includes building reporting capabilities that support both operational reporting as well as analytic reporting.
• Process Improvement: Drive ongoing product and technical improvements adopting a mixture of delivery methodologies where appropriate – but focusing on Value to the customers.
• Technical Product Deliverables: Ensuring completion of technical deliverables as outlined by Product Owner/GRC and ensuring technical aspects of definition of done are achieved.
• Ensures product changes and projects are deploy successfully and deliver the value defined
• Ensure Strategic Suppliers (SI) and CWs are delivering quality and to their SOW agreed.
• Manage the overall SI to deliver to milestones, targets and metrics.
• Support and drive the mix of on-shore / off-shore resource.
• Support and drive the reduction of CW and increased use of Strategic Supplier Staff.
• Operational Support
• Supervise Consultants working on support activities, ensuring that they are able to fulfil their responsibilities to review progress, identify and resolve blockages, ensure SLAs are met and that the production systems are not put at risk resource.
• Work on support tickets and escalations providing resolution to break-fix issues, and deployment of operational changes. Demonstrate an ability to resolve complex issues, manage user relationships and delivery
• Proactively seek ways to reduce the volume of support work, by working with suppliers to improve service, identifying common/recurring issues, and proposing improvements.
We are looking for a Professional and if you have these skills, we would like to speak to you.
• Degree, min. 5 years relevant (e.g. R&D, Commercial, Corporate, GMS) experience in major global Tech organization.
• Skill- Fieldglass implementation/configuration.
• Ke