Senior Mainframe Support Engineer

Job Description:
About DXC Slovakia
With 1200+ employees DXC Technology Slovakia belongs to the biggest Slovak IT companies. DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70+ countries are entrusted by our customers to deliver what matters most.We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship.We are DXC.
About the role
The Mainframe Senior Support Engineer is responsible for delivering operational services to outsourcing accounts on time, on target with quality. The main goal is to minimize the amount of unplanned downtime in the customer's production environment and to achieve a high level of customer satisfaction. He/she works in close relationship with other teams and is under direct supervision by the team management.
Daily challenges
Collaboration & Relationship Building: Work closely with the Team Technology Lead, Account Support Team, and other support teams.
Customer Knowledge: Maintain a deep understanding of the customer’s business, environment, and support processes.
Incident Management: Follow ITIL standards, proactively addressing service issues.
Documentation: Maintain and update technical documentation and ensure compliance with internal standards.
Quality & Compliance: Participate in quality and productivity projects, ensuring process compliance.
Technical Support & Training: Provide technical consultation, training, and lead workshops. Keep up with mandatory training requirements.
Troubleshooting & Problem Management: Conduct deep-level troubleshooting, participate in Root Cause Analysis, and manage problem lifecycles.
Change & Configuration Management: Implement and plan changes, participate in advisory boards, and maintain Configuration Management Database (CMDB).
Project Management: Implement technical projects related to the responsible platform/technology.
eXperience and skills required
Primary requirement - CICS expertise
Minimum of 5+ years hands-on Mainframe knowledge
Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems.
Preferably 10+ years experience within IT Operations, infrastructure services support
Excellent understanding of ITSM/ITIL processes
Fluent in English language
Company benefits
At DXC Technology, we don’t just offer jobs – we build careers. Here’s what you can look forward to when you join us:
Enjoy competitive compensation and grow your career in a fast-paced, international environment.
Employee Assistance Program.
Referral Program.
Learning Platforms and Programs.
Life insurance.
Opportunity to obtain a Multisport card.
Extra 3 vacation days
Discounts and special offers from selected vendors.
Public transportation allowance for physical/ hybrid work arrangement.
Benefit Plus system (exceptional amount to spend for various options – sports, books, activities, vouchers etc)
Sick days
Join meaningful initiatives that give back to the community and connect you with like-minded colleagues through fun and impactful experiences.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
We offer salary from 3033-3683 EUR gross per month. The final offer may vary depending on your skills, experience, and qualifications, and will be confirmed at the offer stage.
If you feel comfortable with the above-mentioned requirements, please send us your CV in English.
Please note only shortlisted candidates will be contacted.
DXC Technology stands for equal opportunities, namely, we do not discriminate on the basis of race, religion, color, sex, age, disability, or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience, and relevant business requirements.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.