Account Manager, France & Western Europe

The Leading Hotels of the World is seeking an Account Manager responsible for generating revenue across a portfolio of mid-size, transactional accounts within an assigned segment and region. This role is sales-focused, client-facing, and responsible for executing sales activities that support member properties. The Account Manager plays a vital part in client engagement, follow-up, contract coordination, and revenue-driving sales execution under the direction of the Director.
This position serves as a key point of contact for clients and member hotels, supporting segment-related business development efforts, event planning, and internal coordination. The role balances proactive selling with administrative, planning, and reporting tasks and upholds LHW’s standards of service and luxury brand positioning.
This is a full-time position based in Paris. Our hybrid schedule allows employees to work remotely three days a week and requires office attendance on Wednesdays and Thursdays.
Key Responsibilities
Client Servicing & Sales Execution
Act as the primary point of contact for assigned segment and region Travel Trade, France & Western Europe
Manage ongoing client interactions and follow-ups to drive confirmed bookings to member hotels, ensuring accurate, timely communication and follow-through
Represent LHW’s portfolio with professionalism and service excellence across all client engagements
Execute sales activity to meet assigned revenue targets and support overall team goals
Member Hotel Coordination
Serve as a liaison between travel advisors and LHW member hotels, facilitating clear communication and timely responses
Coordinate responses, proposals, and service expectations to ensure client satisfaction
Act as a brand ambassador to both member hotels and clients, upholding LHW’s luxury positioning
Sales Administration & Reporting
Maintain up-to-date records of client and hotel members activity in Salesforce
Track sales performance, pipeline activity, and revenue progress for assigned accounts
Monitor contact details and client data accuracy
Cross-functional Collaboration & Process Improvement
Assist with development and execution of annual market action plans and budget tracking
Collaborate with internal stakeholders on tactical opportunities that enhance sales outreach and market visibility
Assist with planning and executing TT sales events, including sales missions, famtrips, roadshows, showcases, etc
Support logistics and communications related to client-facing events and internal presentations
Represent LHW at events and activations as needed to support exposure and client engagement
Qualification & Experience
Bachelor’s degree, ideally in Business, Sales, Marketing, or Hospitality.
2-4 years of related sales experience in luxury hospitality and/or travel
Fluent in French, English & Italian or Spanish
Ability to travel as required
Skills
Results-oriented, with solid knowledge of products, market segments, and hospitality industry trends
Analytical and solutions-focused, with the ability to address client needs through effective, value-driven approaches
Confident working in dynamic environments; able to manage shifting priorities across internal and external teams
Self-motivated and dependable, with strong follow-through and a proactive work style
Clear and effective communicator with strong interpersonal, written, and verbal skills
Builds rapport and credibility with clients, hotel partners, and cross-functional colleagues
Represents the brand with professionalism in client interactions and day-to-day communication
Highly organized and detail-oriented; able to manage multiple accounts and deliverables at once
Strong time management skills with the ability to stay efficient under pressure and deadlines
Proficient in Microsoft Office, particularly Outlook, Excel, PowerPoint, and Word, for reporting and client support
Benefits
The Leading Hotels of the World fosters a high-performance culture and generously rewards its employees for their contributions. Here is just a preview of the benefits we offer:
Competitive Salary and benefits package
Annual incentive opportunity
Up to $500 for home office setup credit
Up to $500 travel credit that supports and encourages our employees’ passion for travel
Collaborative and inclusive work environment
Flexible working arrangements
About The Leading Hotels of The World, Ltd. (LHW)
Comprised of more than 400 hotels in over 80 countries, LHW is the largest collection of independent luxury hotels. In 1928, 38 independent hoteliers came together to create LHW. Since then, the Company has carefully curated distinctive hotels, resorts, inns, chalets, villas, and safari camps from the snow-capped Alps of Europe to the African veldt, to share them with adventurous souls who seek the remarkably uncommon. The LHW community is filled of exceptional individuals, united by a passion for the surprising discoveries and details that come with every experience. LHW’s collection covers the globe and promises a broad range of destinations and uncommon experiences, enhanced by LHW’s tiered guest loyalty program Leaders Club. From converted former palaces, and countryside retreats run by the same families for generations, to gleaming skyscrapers in dynamic urban centers, serene private island escapes, glamorous tented camps - and beyond - explore, find inspiration, and experience unforgettable travel moments. For more information visit: www.lhw.com, Facebook at @LeadingHotels, Twitter at @LeadingHotels and Instagram @leadinghotelsoftheworld.

Employment type
Full-Time

Work arrangement
No