IP Renewals Analyst

Job Responsibilities:
Update and maintain details of the renewal of clients' IP rights within Clarivate’s IP management systems and communicate with customers and internal teams to resolve any queries that may arise.
Ensure completion of all operational activities required for successful renewal of clients’ IP rights including data onboarding, data verification, client instructions and correspondence, making payments at the Patent and Trademark Offices (PTOs), instructing and paying agents, and obtaining and sending proof of renewal to customers based on Standard Operating Procedures (SOPs) and IP knowledge and experience.
Perform quality checks on all above listed tasks as part of peer-to-peer quality checking framework.
Analyze and respond to client correspondence for medium complexity requests.
Ensure timely invoicing and credits to clients for additional charges and/or refunds, including liaising with agents to challenge any incorrect invoices received.
Validate and pay agent invoices related to renewal services accurately and timely and process financial reconciliations of accounts.
Provide mentoring/buddy support to new team members.
Support team with daily/weekly reports around work completion.
Enable process improvements through sharing ideas and participating in projects to improve processes and reduce risks.
Analyze and report on Patent and Trademark data to provide valuable insights to our clients and internal stakeholders* (Specific team – Insight reporting).
Minimum Qualifications:
Bachelor’s Degree or equivalent
Job Category Summary:
The IP Renewals team is responsible for client onboarding, data verification, and maintaining and securing the Patent and Trademark rights of our corporate and law firm customers. Involves engagement with customers, internal teams, Patent Offices, and agents globally in line with jurisdictional laws and requirements.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.