Assistant Front Office Manager

Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant Front Office Manager, you’re not just helping oversee daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
At least 15 years of progressive Front Office experience, including substantial experience in supervisory or managerial positions.
Current or previous experience in a Front Office leadership role such as Duty Manager, Night Manager, Reception Manager or an equivalent position.
Demonstrated experience managing complex Front Office operations in a high-volume, full-service hotel.
Experience with an international luxury hotel brand, particularly Hilton or a comparable five-star hospitality organization, is preferred.
A diploma or degree in Hospitality Management, Hotel Administration, Business Management or a related field is preferred. Equivalent relevant education and extensive professional experience may be considered.
Strong working knowledge of property management, reservations, cashiering, guest profile and standard office systems.
Sound knowledge of Front Office procedures, room inventory, guest satisfaction standards, revenue awareness, credit control, safety, emergency procedures and service recovery.
Previous experience as a Departmental Skills Trainer, or in a comparable training role, is an added advantage.
Proven experience in coaching, performance management, team development and cross-departmental coordination.
Excellent written and spoken English. Additional language capability relevant to an international guest environment is advantageous.
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Here's what you'll do during a typical day:
Support the Head of Department in planning, coordinating and reviewing daily Front Office operations.
Act as the senior Front Office leader on duty when assigned, maintaining operational continuity and timely decision-making.
Monitor occupancy, arrivals, departures, room status, VIP activity, group movements, special requests and shift priorities.
Review shift handovers, operational reports, guest feedback, incidents, billing concerns and unresolved actions; ensure clear ownership and follow-through.
Coordinate with Housekeeping, Reservations, Revenue, Sales, Security, Engineering, Food and Beverage, Finance and Human Resources to protect the guest experience and hotel operations.
Support departmental workforce planning, scheduling, payroll control, purchasing, expense management and budget delivery.
Identify service, process and control gaps; implement corrective action and monitor results.
Represent Front Office in management meetings, quality reviews, emergency responses and hotel projects as required.

Work arrangement
No