Production Manager, Strategic Events

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Production Manager, Strategic Events
Overview
The Center for Inclusive Growth is the philanthropic hub at Mastercard. We seek to ensure that the benefits of an expanding economy accrue to all segments of society. Through actionable research, data science, global programs, and strategic influence, the Center addresses the dual challenges of income and information inequality to make the digital economy work for everyone, everywhere. The Center's work is at the heart of Mastercard's objective to be a force for good in the world
Do you love delivering exceptional events on a global stage? Can you design and deliver a seamless salon dinner for CEO’s and political leaders? Do you believe in the the potential of the private sector to do well but also do good? We are looking for an organized and solutions-oriented professional who is comfortable managing the multifaceted production responsibilities this role entails, from coordinating vendors and managing a budget to overseeing compliance processes and event technology platforms. The ideal candidate will bring a unique combination of project management, strong judgment, and relationship management skills and thrive when managing complex details while ensuring seamless event execution.
The Production Manager, Strategic Events, will work in close partnership with the Director, Strategic Events, who retains ownership of event strategy, stakeholder engagement, programming, agenda development, speaker strategy, and overall event outcomes. The Manager, Event Operations & Production, is responsible for coordinating the delivery of key global engagements for Mastercard and the global inclusive growth agenda, including the company's engagements with key stakeholders, thought leaders, partners, and customers.
This role serves as the primary logistical and coordination lead for the Center's global events portfolio, supporting the successful planning and execution of regional and global convenings that bring together stakeholders across sectors to advance strategies for inclusive growth. They serve as the backbone of the event function, ensuring production, logistics, compliance, registration, financial management, and administrative processes are delivered with excellence across the Center's portfolio of global engagements.
Role
Event Delivery & Production
• Support execution of the Center's global events strategy by managing production and administrative workstreams across owned and partner events.
• Develop and maintain integrated project plans, timelines, milestone trackers, and roadmaps to ensure successful delivery of event objectives.
• Coordinate event production activities, including venue management, audiovisual production, staging, signage, printing, and other logistical requirements.
• Manage event budgets and ensure that deliverables are executed on time, within budget, and in alignment with Mastercard brand standards and organizational priorities.
• Support development and execution of guest experience strategies, including registration, arrival experience, participant communications, networking opportunities, catering, transportation and onsite logistics.
Stakeholder Coordination & Event Administration
• Act as the support liaison on pre-production and event execution activities.
• Coordinate speaker asset collection, management, and tracking across platforms including Monday.com, AirTable, and related event management systems.
• Manage internal tracking mechanisms and reporting tools to ensure information is current, accurate, and accessible to key stakeholders.
• Facilitate recurring project meetings, maintain action-item tracking, and proactively identify risks, dependencies, and challenges.
• Partner with regional teams to ensure event execution reflects local market requirements and incorporates appropriate regional stakeholder engagement.
Registration, Audience Management & Event Technology
• Lead management of registration and event platforms (including Cvent), ensuring attendee data integrity, reporting accuracy, and stakeholder transparency.
• Oversee event-list management processes and associated technical platforms, including attendee records, speaker records, stakeholder lists, and business contact information.
• Coordinate audience invitation processes with regional and in-market teams to ensure stakeholder outreach, registration management, and attendee communications are effectively executed.
• Maintain ownership of event technology systems and support continuous improvement of event-management processes and workflows.
• Collaborate with editorial teams to ensure event lists, participant records, and invitation data remain current across all event platforms.
Compliance & Financial Management
• Serve as lead coordinator for event compliance processes, including VIVO submissions, approvals, tracking, and reporting.
• Partner with regional and market teams to ensure compliance processes are consistently implemented, documented, and understood across events.
• Maintain detailed project budgets, forecasts, invoice tracking, and financial reporting to ensure expenditures remain aligned to approved budgets.
• Identify financial risks, potential overruns, and budget variances, escalating issues and recommending solutions as appropriate.
• Coordinate procurement, contracting, vendor onboarding, and payment processes in partnership with Finance, Legal, Compliance, and Procurement teams.
Project Management & Portfolio Support
• Support planning and execution of adjacent event activities, including roundtables, marketplaces, receptions, networking engagements, and partner activations.
• Develop regular status reports, executive updates, and stakeholder communications regarding timelines, budgets, risks, and project milestones.
Qualifications
• Bachelor's degree or equivalent practical experience required.
• Experience in event operations, event management, project management, executive engagement programs, conference management, marketing operations, or related functions.
• Demonstrated experience managing complex projects with multiple stakeholders, timelines, dependencies, and competing priorities.
• Proven experience supporting large-scale conferences, executive engagements, convenings, or global events requiring coordination across internal and external partners.
• Experience managing third-party vendors, event agencies, consultants, and service providers while maintaining accountability for deliverables, budgets, and timelines.
• Strong project management experience, including planning, scheduling, budget management, resource coordination, and issue resolution.
• Experience working with event technologies and project management platforms such as Cvent, AirTable, Monday.com, registration systems, CRM platforms, and collaboration tools.
• Experience coordinating activities across communications, marketing, compliance, finance, procurement, legal, operations, and executive stakeholders.
• Experience managing compliance workflows, administrative processes, and governance requirements within a corporate environment preferred.
• Strong analytical capabilities with experience preparing budgets, reports, forecasts, and executive-ready materials.
• Ability to manage sensitive information with professionalism, discretion, and sound judgment.
• Willingness to travel domestically twice annually and once internationally for onsite venue support and team workshops.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.