Process Improvement Assoc. I - Automation and Insights Governance

Join us and analyze control and risk themes, identify drivers, and help prioritize improvement opportunities!
As a Process Improvement Associate – 601 in Automation and Insights Governance, you will support governance and audit execution, identify control and risk themes, and drive process efficiencies through data analysis and automation. You will collaborate with process owners to clarify governance requirements, respond to questions, and help remediate findings. You will document practical standards and best practices that make it easier for teams to comply.
You’ll join the Automation and Insights Governance team to help ensure governance standards are consistently applied, audit activities run smoothly end-to-end, and opportunities for smarter, faster ways of working are identified and delivered. You’ll partner with stakeholders across functions, use data to spot risk indicators and trends, and translate complex findings into clear updates. If you enjoy improving how work gets done—while keeping controls and quality front and center—this role gives you the scope to make a measurable impact.
Job responsibilities:
Lead audit activities from planning through execution and reporting, ensuring timely and well-documented control evaluation
Facilitate governance discussions and working sessions, capturing decisions, actions, and follow-ups
Identify risk indicators and control gaps using data and qualitative insights, escalating issues when appropriate
Partner with process owners to answer governance and audit questions and support remediation of findings
Drive efficiency improvements through data analysis, automation, and standardization of recurring deliverables
Create clear, executive-ready presentations and status updates for senior stakeholders
Document, maintain, and distribute best practices, playbooks, and procedures that support governance adherence
Track action items and milestones to ensure commitments are met and outcomes are sustained
Mentor junior team members through knowledge sharing, feedback, and peer reviews
Maintain awareness of changes to relevant governance standards, requirements, and internal procedures
Required qualifications, capabilities, and skills:
1+ years of experience in process improvement, governance, audit, risk, operations, or a related discipline
Ability to plan and organize work across multiple priorities and deadlines while maintaining quality
Strong analytical and problem-solving skills, including ability to identify root causes and propose practical fixes
Strong written and verbal communication skills, including ability to explain findings clearly to non-specialists
Experience creating clear status updates and presentations for stakeholders
Proficiency with Microsoft Office, including Excel and PowerPoint
High attention to detail and strong documentation habits (procedures, meeting notes, evidence, action tracking)
Comfort collaborating cross-functionally and influencing outcomes without direct authority
Demonstrated integrity and sound judgment when handling sensitive findings and control-related topics
Preferred qualifications, capabilities, and skills:
Exposure to banking or financial services processes and products
Experience using analytics or automation tools (for example, Alteryx, Tableau, or similar data preparation and visualization tools)
Coursework or demonstrated interest in finance, business analytics, or data-driven decision-making
Strong facilitation skills for working sessions and governance forums
Growth mindset and adaptability when priorities, requirements, or processes change
Internal Application Eligibility Requirements
TENURE:
Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.
PERFORMANCE:
Meets satisfactory performance standards as defined by the firm.
You affirm that you meet the Internal Application Eligibility Requirements. This includes checking or declaring potential conflict of interest as stipulated in the Employment of Relatives / Employees in Personal Relationships Policy - Firmwide.
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