Manager of Sales and Marketing Analytics Finance

GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
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JOB SUMMARY:
Responsible for managing the processes and people responsible for accurate data collection, processing, modeling, analysis, and reporting.
Design, develop, and maintain solutions such as queries, reports, dashboards, and data models.
Providing routine analysis leadership that demonstrates the most profitable segmentation of the channel's business.
Benchmark and compare agencies against peer set and provide recommendations and strategies to focus on most profitable agencies while reducing expense to underperforming agencies..
POSITION RESPONSIBILITIES:
Provide guidance and training to team members to enhance their technical skills and business acumen.
Lead cross-functional projects using advanced data modeling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities.
Oversee the design and delivery of reports and insights that analyze business functions and key operations and performance metrics.
Organize and drive successful completion of data insight initiatives through effective management of analyst and data employees and effective collaboration with stakeholders.
Develop and implement the organization's BI strategy in alignment with business objectives.
Oversee the design and execution of data-driven solutions that enhance operational efficiency and support strategic goals.
Anticipate future demands of initiatives related to people, technology, budget and business within your department and design/implement solutions to meet these needs.
Communicate results and business impacts of insight initiatives to stakeholders within and outside of the company.
Manage the design and deployment of solutions, including dashboards, reports, and self-service analytics tools.
Oversee the integration and optimization of data sources, ensuring that data is clean, accurate, and accessible.
Collaborate with IT and data engineering teams to ensure data infrastructure supports business needs.
Establish and enforce data governance standards to ensure the integrity, accuracy, and security of business data.
Define KPIs and metrics to be tracked, ensuring alignment with business goals.
Develop and implement quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements.
Perform complex data analysis and provide actionable insights to leadership and business stakeholders.
Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions.
Analyze effectiveness of travel agency programs including Incremental Marketing Commitment, Management Fee, Marketing Fee and Incentive Sales programs.
Perform other job-related functions as assigned..
QUALIFICATIONS
DEGREE TYPE: Bachelor's Degree.
FIELD(S) OF STUDY: Business Analytics, Information Systems, Finance or related field.
EXPERIENCE:
5+ years' experience involving business intelligence, data analytics/reporting, optimization modeling, planning/forecasting, consulting/strategy.
Knowledge of travel/cruise industry and reservation/revenue management systems preferred.
Proven experience with BI tools and querying language, Tableau & SQL/Hyperion preferred.
Advanced experience with Excel
Experience with data warehousing solutions (Oracle/Snowflake preferred.
COMPETENCIES & SKILLS:
Must understand advanced analytical modeling practices and techniques, including knowledge of data mining principles: predictive analytics, mapping, collecting data from multiple data systems on premises and cloud-based data sources.
Understanding of and experience using analytical concepts and statistical techniques: hypothesis development, designing tests/experiments, analyzing data, drawing conclusions, and developing actionable recommendations for business units.
Excellent problem solving, quantitative and analytical abilities.
Excellent analysis and reporting capabilities, and extensive knowledge of market and regional trends and behaviors, as well as lead management.
Strong ability to plan and manage numerous processes, people, and projects simultaneously.
Excellent communication, collaboration, and delegation skills.
Strong decision-making skills to handle varying and complex situations and business judgment with the ability to efficiently analyze and mange channel profitability.
Excellent working knowledge of database management software and advanced Excel with ability to write macros.
Ability to manage multiple priorities and deadlines under pressure.
Experience working with and creating databases and dashboards using all relevant data to inform decisions.
Experience using analytics techniques to contribute to company growth efforts, increasing revenue and other key business outcomes..
ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
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Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises
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EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.