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Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant Spa Director, you’re not just assisting the Director in leading all aspects of the hotel’s spa operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Here's what you'll do during a typical day:
Support daily spa operations: Assist with overseeing all aspects of spa-related operations (i.e., spa, fitness center, salon) including guest service, product innovation, marketing, merchandising, revenue generation, budgeting, and reporting
Drive revenue growth: Contribute to spa menu development, marketing initiatives, and upselling strategies to increase revenue and elevate the guest experience
Ensure service excellence: Monitor satisfaction trends, resolve guest issues, and implement improvements that enhance service quality and consistency
Champion product and service knowledge: Ensure team members stay informed on current spa offerings, pricing, events, and guest policies
Inspire and develop the team: Recruit, train, supervise, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, engage and retain an engaged and high performing team
Ensure regulatory excellence: Uphold compliance with health, safety, and sanitation regulations, fostering a culture committed to the highest standards of guest and team member wellbeing
Ensure regulatory excellence: Uphold compliance with health, safety, and sanitation regulations, fostering a culture committed to the highest standards of guest and team member wellbeing
Work arrangement
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