Aloha POS Engineer

Position: Aloha POS Engineer
Compensation: $ 35 - 45 /hour, depending on experience
Location: Full Remote
Inceed has partnered with a great company to help find a skilled Aloha POS Engineer to join their team!
This is a strong opportunity for a technically minded support professional who enjoys solving complex POS challenges, improving restaurant technology performance, and keeping critical systems running smoothly. In this contract role, you’ll work across hardware, software, payments, integrations, and support processes to make a direct impact on day-to-day operations.
Key Responsibilities & Duties:
Provide remote support for POS system issues and outages
Investigate root causes and resolve recurring technical problems
Support NCR payments and PCI-compliant payment setups
Install and maintain POS servers, terminals, and printers
Manage item, price, and database updates
Reconcile POS and reporting data discrepancies
Support loyalty, delivery, and catering platform integrations
Create documentation and knowledge base articles
Test system changes in lab, QA, and UAT environments
Assist with Windows imaging for BOH, FOH, and KDS systems
Required Qualifications & Experience:
Bachelor’s degree or equivalent relevant experience
4+ years in IT support or IT project roles
2+ years working with Aloha POS and related tools
Experience with restaurant technology environments
Knowledge of payment processing and payment architecture
Ability to troubleshoot hardware, software, and connectivity issues
Strong communication and documentation skills
Experience supporting technical issues in a fast-paced environment
Nice to Have Skills & Experience:
Exposure to loyalty or delivery integrations
Experience supporting kitchen display systems
Background in hospitality technology
Perks & Benefits:
3 different medical health insurance plans, dental, and vision insurance
Voluntary, Short-term and Long-term disability insurance
Paid time off, 401k, and holiday pay
Weekly direct deposit or pay card deposit
Other Information:
Full remote role
On-call support may be required
If you are interested in learning more about the Aloha POS Engineer opportunity, please submit your resume for consideration. Our client unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Work arrangement
Yes