Senior Product Associate -Payments Value Added Services

You enjoy turning client problems and data into clear product improvements, and you want to learn how payment infrastructure works at serious volume. Join us to build your product skills on products that power the daily payment experience for millions of consumers.
As a Senior Product Associate on the Payments Value-Added Services Platform team, you will help manage and improve a defined set of in-market products, which include network tokenization, account updater, acquirer tokenization, and consumer profiles. You will partner closely with Product Managers and engineering to turn client needs and data into clear requirements, and to deliver improvements that strengthen onboarding and authorization performance.
You will also contribute to our next-generation payment credential platform by supporting one of its delivery workstreams, including requirements, documentation, and testing coordination.
You will work with Product Managers, engineering, operations, card network partners, relationship managers, and clients. This role combines supporting the products we run today with helping build what comes next.
In your first year, you will take ownership of a defined set of products and deliver improvements, and you will support a platform workstream through delivery.
Job responsibilities
Partner with Product Managers to support the roadmap and daily operation of a defined set of in-market tokenization and credential-management products
Write requirements, epics, and user stories with clear acceptance criteria, and maintain a prioritized backlog
Support client onboarding, escalations, and incident follow-through with engineering, operations, and relationship managers
Collaborate with engineering on release planning, production readiness, and testing
Analyze product and client data, such as authorization performance, adoption, and operational metrics, to identify improvements and track outcomes
Maintain product documentation, including developer-facing documentation and FAQs
Support a delivery workstream for the next-generation payment credential platform
Communicate status, risks, and next steps to stakeholders
Required qualifications, capabilities, and skills
3+ years of experience in product management or a relevant domain such as payments, fintech, or technology
Knowledge of the product development life cycle, including discovery and requirements definition
Ability to write clear requirements, epics, and user stories
Working knowledge of data analysis and comfort using data to inform decisions
Strong written and verbal communication, and the ability to work with engineering and cross-functional partners
Bachelor's degree or equivalent practical experience
Some Travel Required
Preferred qualifications, capabilities, and skills
Background in payments, financial technology, or financial infrastructure
Familiarity with APIs, webhooks, and developer-facing documentation
Working knowledge of card payments, including authorization and token lifecycle, and PCI data handling
Experience working with payment integrators, payment orchestration services, or payment credential vault providers, whether as a user, partner, or builder
Experience working in a matrixed organization
Familiarity with AI tooling, such as workflow automation, generative AI tools, or agent-based workflows