Senior CXOne Engineer (India)

*This is for international applicants only. If you are located in the U.S., please visit our Careers Page.*
*We are unable to sponsor or take over sponsorship of an employment Visa at this time. We do not offer international contractor roles, ONLY international employment agreements.*
Curious? Join the Insite Journey!
This is a remote role for individuals who currently reside in India, Compensation 190,000 - 260,000 INR/month, PTO, and benefits (health, dental, life) and more eligibility within 1 month of start date
Note: The is a direct employment opportunity, not a contractor opportunity. Contractor contracts are not available for this role.
Are you a good fit for our team? Insite’s purpose is to help people win. We seek individuals that enjoy working in a collaborative environment and celebrate continuous improvement. We also seek people that strongly resonate with our Core Tenets: Embrace the Journey, Stay Curious, Be Exceptional, and Succeed Together!
As a Senior CXone Engineer, you will serve as a primary hands-on technical resource supporting the day-to-day operation and continued development of a NICE CXone environment. You will build and maintain call flows, support integrations between CXone and adjacent business systems, troubleshoot advanced voice-quality issues, and implement routing configuration. You will also partner with senior technical resources on broader platform changes while providing reliable operational support for incidents and change requests.
How you can be Exceptional in this role:
Develop and maintain CXone Studio scripts for call flows, IVR logic, and self-service routing
Build and support integrations connecting CXone to Salesforce, Workforce Management (WFM), and other internal systems using REST and SOAP APIs, XML, and webhooks
Diagnose and resolve advanced voice-quality issues, including codec, network, and carrier-level troubleshooting
Implement and maintain ACD/IVR routing configuration in alignment with the platform's skill and channel strategy
Partner with the Senior CXone Architect on environment-wide changes and identify proposed changes that may carry broader downstream impact
Provide ongoing operational support for the CXone platform, including incident response and change requests
How you will help us Succeed together:
4-7 years of telephony or contact center technology experience
Current NICE CXone certification
Hands-on experience with CXone Studio scripting for call flows, IVR, and self-service routing
Practical experience building or supporting REST/SOAP API, XML, and webhook integrations between CXone and business systems such as Salesforce or WFM platforms
Working proficiency in at least one general-purpose programming language, such as C#, JavaScript, or Python, sufficient to support custom scripting and integration work
Demonstrated experience troubleshooting voice-quality issues in a production contact center environment
How you can Stand out:
Familiarity with adjacent contact center technologies, including PBX, CTI, VoIP, and SaaS telephony architecture
Experience operating in a remote, international, or distributed delivery model supporting a US-based or global account
Experience with omnichannel voice and digital routing design beyond voice-only IVR work
Equal Opportunity Employer M/F/D/V

Work arrangement
Yes