Practice Manager - Dakota Veterinary Center - NY

Practice Manager
Dakota Veterinary Center | White Plains, NY
Salary: $70,000–$90,000 annually, based on experience and qualifications
Employment Type: Full-Time
Lead with Purpose. Inspire Your Team. Make a Difference in Veterinary Medicine!
Are you a passionate, people-focused leader who thrives in a fast-paced veterinary environment? Do you enjoy developing strong teams, building positive workplace cultures, and making a meaningful impact on both pets and the people who care for them?
Dakota Veterinary Center in White Plains, NY, is looking for an experienced and motivated Practice Manager to join our team!
At Dakota Veterinary Center, we believe exceptional veterinary care begins with an exceptional team. We're looking for a leader who understands that successful hospital management is about more than daily operations. It's about supporting teammates, fostering collaboration, building trust, and creating an environment where everyone can succeed.
As our Practice Manager, you'll partner closely with hospital leadership and Veterinary Innovative Partners (VIP) to oversee daily operations, support hospital performance, and ensure our team has the resources and guidance needed to deliver exceptional patient care and client experiences.
Responsibilities:
Leadership and Staff Management
Provide leadership, guidance, and direction to a team of veterinary professionals, support staff, and administrative personnel.
Foster a positive and collaborative work environment, promoting teamwork, accountability, and professional development.
Recruit, hire, train, and evaluate staff members, ensuring a skilled and motivated team.
Support teammate engagement, retention, and ongoing coaching and development.
Business Operations and Financial Management
Develop and execute strategic plans to enhance the hospital's operational efficiency, client satisfaction, and revenue growth.
Monitor and manage the hospital's financial performance, including budgeting, forecasting, and financial reporting.
Oversee inventory management, procurement, and vendor relationships.
Partner with regional leadership to identify operational improvements and opportunities for sustainable growth.
Client Service and Satisfaction
Ensure exceptional client experiences by maintaining high standards of customer service, communication, and professionalism.
Address client concerns and feedback promptly and effectively, striving for continuous improvement in client satisfaction.
Compliance and Quality Assurance
Ensure compliance with veterinary regulations, industry standards, and best practices to uphold the highest quality of care and safety.
Implement and maintain protocols for patient care, medical records, and administrative procedures.
Marketing and Business Development
Collaborate with the marketing team to develop and implement strategies to attract new clients, retain existing clients, and enhance the hospital's reputation.
Identify opportunities for business growth, including expanding services, partnerships, and community outreach.
Facility and Resource Management
Oversee the maintenance and organization of the hospital's physical facilities, equipment, and supplies.
Coordinate with IT support for technology systems, software, and hardware maintenance.
Qualifications:
Bachelor's degree in Business Administration, Veterinary Management, or a related field. MBA or CVPM (Certified Veterinary Practice Manager) certification is a plus.
2–5 years of veterinary hospital management experience preferred.
Clinical veterinary experience a plus but not required.
Strong leadership, organizational, and decision-making skills.
Excellent communication and interpersonal skills for effective team management and client interaction.
Business acumen, including financial analysis, budgeting, and strategic planning.
Proficiency in practice management software, Microsoft Office, and other relevant tools.
Passion for animal welfare and commitment to delivering exceptional patient care and client service.
Ability to lift up to 40 lbs unassisted.
Most importantly, we're looking for someone who leads with integrity, builds trust, takes initiative, and genuinely enjoys helping others succeed.
Compensation & Benefits:
Salary: $70,000–$90,000 annually, commensurate with experience and qualifications.
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off
Paid Holidays
Short-Term & Long-Term Disability
Training & Development
Tuition Assistance
Uniform Allowance
Discounted Healthcare for Personal Pets
Why Join Dakota Veterinary Center & VIP?
At Veterinary Innovative Partners, we believe that supporting our hospital teams is essential to delivering exceptional veterinary medicine. We strive to provide our teammates with the resources, professional development, and collaborativ