NAM HR Connect Inquiry Management Generalist

HR Connect NAM Inquiry Management Generalist is an entry-level position responsible for providing operations support services, including but not limited to; customer support to employees and managers on HR related topics: total rewards, compensation, benefits, learning, HR systems direct access, etc.
The HR Connect NAM Inquiry Management Generalist processes inquiries employees and managers might have, which can be addressed through cases and phone calls in a contact center environment.
Responsibilities:
Support case inquiry management team with cases and phone (Contact Center).
Serves as the instructor to our customer on the systems and self-service options available for employees and managers.
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
Previous relevant experience in contact center (desirable)
Knowledge in Workday and ServiceNow (desirable)
Knowledge in HR (desirable)
Intermediate/Advance English level (writing and spoken)
Proficient in Microsoft Office
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
Experience in customer service
Education:
High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
------------------------------------------------------
Job Family Group: Operations - Core
------------------------------------------------------
Job Family:Operations Support
------------------------------------------------------
Time Type:Full time
------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.
------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.