Licensing Program Coordinator

About the Insurance Council
The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted insurance agents in British Columbia.
Why Work for the Insurance Council?
Work with a great team of people in a rewarding career that makes a difference. We are in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who is committed to protecting the public.
We offer a comprehensive health and dental plan
Work-life balance
Hybrid work environment (work from office/primary residence in BC)
Professional development
Equitable employment opportunities
The Opportunity
The Licensing Program Coordinator serves as the primary liaison for Restricted Insurance Agency licence applicants and licensees, ensuring they have clear visibility into their licensing status, understand next steps, and receive timely guidance on requirements. The role promotes efficiency, transparency, and quality assurance across the licensing process.
Duties and Responsibilities
Act as the main point of contact for Restricted Insurance Agency licence applicants seeking timely updates on application status, ensuring clarity on requirements and next steps.
Guide applicants through all stages of the process, including documentation submission, payment processing, and compliance with regulatory standards.
Proactively identify potential issues or delays in applications, licensing processes and work with internal teams to resolve them quickly, minimizing disruptions and improving efficiency.
Explain Restricted Insurance Agency accreditation requirements and timelines in detail to applicants and licensees.
Explain to an applicant or licensee the obligations associated with the restrictions and/or conditions on their licence.
Direct applicants or licensees to appropriate resources, including guides, handbooks, and regulatory documentation, and assist in interpreting complex licensing requirements when needed.
Maintain accurate and comprehensive records of all interactions and resolutions within the licensing system to support efficiency and compliance.
Provide support for effective communication and collaboration between internal teams, committees, and external stakeholders to ensure consistent messaging and efficient resolution of restricted licensing matters.
Monitor trends in restricted licensing inquiries and processes, analyze data to identify gaps or inefficiencies, and make recommendations to improve the applicant or licensee experience.
Participate in cross-departmental projects and work groups focused on improving restricted licensing processes, accreditation standards, and compliance frameworks.
Perform other duties as assigned.
Qualifications and Experience
Two to three years of experience in regulatory, insurance, financial services, or related fields.
Post-secondary education in a related field, such as business administration, or equivalent work experience.
Insurance courses are considered an asset.
Proficiency in MS Office Suite.
Good time-management skills with an ability to handle multiple concurrent tasks and changing priorities.
Familiarity with licensing, regulatory, or compliance processes is an asset.
Strong organizational and attention-to-detail skills.
Excellent oral and written communication skills.
Ability to work collaboratively and maintain professionalism under pressure.
Customer service orientation and problem-solving mindset.
Hiring Range: $58,480 - $65,790 per annum.
Placement within this range will be determined according to the candidate's relevant experience, qualifications, and demonstrated competencies.

Employment type
Full-Time

Work arrangement
No