Field Chief Technology Officer - Modern Workplace

About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Job Summary
The Field Chief Technology Officer (Field CTO) serves as SHI's executive-level advisor for Modern Workplace and End User Compute strategy. Acting as a trusted partner to CIOs, CTOs, Digital Workplace leaders, Infrastructure executives, and business stakeholders, the Field CTO helps organizations develop data-driven strategies, operating models, and transformation roadmaps that enable measurable business outcomes.
Rather than functioning as a decision-maker, the Field CTO provides independent guidance, industry expertise, governance frameworks, and executive-level advisory services that enable customers to make well-informed decisions regarding workplace transformation, employee productivity, endpoint modernization, AI adoption, digital employee experience, and technology investments.
The role bridges business strategy, technology innovation, hardware lifecycle management, software platforms, managed services, and workforce enablement while helping customers optimize the performance, cost, security, sustainability, and user experience of their modern workplace environments.
Role Description
Executive Advisory & Transformation Leadership
Serve as a strategic advisor to CIOs, CTOs, Chief Digital Officers, and IT leadership teams.
Facilitate executive-level discussions focused on workplace transformation, employee productivity, technology modernization, and future-state operating models.
Guide customers through long-term Modern Workplace and End User Compute strategy development.
Establish transformation governance frameworks that align technology investments with business objectives.
Provide independent recommendations, industry benchmarking, and advisory insights that support customer decision-making.
Lead executive workshops, visioning sessions, and strategic planning engagements.
Represent SHI as an industry thought leader through executive briefings, customer events, analyst interactions, conferences, and advisory councils.
KPI-Driven Operating Model & Governance Advisory
Design and recommend KPI-driven operating models that help organizations measure and optimize workplace performance.
Define governance frameworks that support strategic decision-making across hardware, software, services, and employee experience initiatives.
Establish executive dashboards and success metrics focused on business outcomes rather than technology outputs.
Advise customers on workplace transformation maturity models and organizational readiness.
Help leadership teams align technology investments to measurable productivity, efficiency, financial, and user satisfaction objectives.
Contribute to Quarterly Business Reviews (QBRs), Executive Steering Committees, and Transformation Governance Boards.
Develop executive reporting structures that provide visibility into transformation progress, adoption, value realization, and operational performance.
Modern Workplace Strategy
Provide executive advisory leadership across:
Digital workplace transformation initiatives
Employee productivity and collaboration strategies
Hybrid and flexible work programs
Employee choice programs and device choice frameworks
Digital Employee Experience (DEX) strategy and measurement
Workforce enablement and technology adoption
Endpoint modernization initiatives
Workspace experience optimization
Future-of-work planning
AI-enabled workplace transformation
Position DEX as a strategic business pillar that directly influences productivity, retention, employee satisfaction, technology adoption, and organizational effectiveness.
Hardware & Intelligent Refresh Strategy
Lead strategic guidance around:
AI PCs and next-generation endpoint technologies
Intelligent Refresh programs and device modernization strategies
Employee Choice and device personalization programs
Client computing strategy across laptops, desktops, workstations, tablets, and mobile devices
Device Lifecycle Management (DLM)
Hardware Lifecycle Management (HLM)
Device-as-a-Service (DaaS)
Global deployment and refresh strategies
Sustainability-focused refresh planning
Procurement optimization and lifecycle economics
Asset recovery, redeployment, and disposition strategies
Position Intelligent Refresh as a strategic business initiative that improves workforce productivity, strengthens security posture, lowers operational costs, and accelerates AI readiness.
Software, Microsoft 365 & Value Realization Leadership
Provide executive guidance for:
Microsoft 365 strategy and adoption
Microsoft Copilot deployment and value realization
Endpoint management and modern management initiatives
Microsoft Intune and Unified Endpoint Management (UEM)
Endpoint security and compliance
Collaboration platforms and modern communication solutions
Desktop virtualization and VDI strategies
Digital Employee Experience platforms
Automation and workflow transformation
Beyond technical architecture, advise customers on:
Microsoft 365 ROI frameworks
Copilot business value measurement
Productivity improvement metrics
License optimization strategies
Adoption and change management programs
Technology investment justification and value realization planning
AI, Copilot & Workforce Productivity Strategy
Act as SHI's executive advisor for AI-powered workplace transformation by he