Medical Office Support, West Hills Family Care

West Hills Family Care, of Praxis Health, is seeking an experienced Medical Office Support professional with outstanding customer service skills for a full time position.
We are looking to add a key player to the front office team, who will play an integral part in making sure patients get the care they need. We are looking to hire a rock star; someone who learns quickly, works hard, pays attention to detail- and if you’re an overachiever, bonus points! This job is located behind the scenes at the clinic, with your patient interaction being mainly over the phone, but with the patients’ care at the center of all the decisions you make! We expect that the ideal Scheduler will be eager, professional and represent our providers and our brand with ease as the voice of our clinic.
This position is customer service and patient care intensive, so we are searching for someone who is comfortable and willing to explain procedures, making even the most nervous patient or family member feel comfortable over the phone.
Must have an aptitude to learn and a passion to serve others.
Must be someone who thrives in a busy, fast-paced environment.
Must have exceptional customer service skills, be highly organized, and detail oriented.
Schedule: Full-time; Monday - Friday
We are excited to share with you a short video that shows why the Praxis Health family is so special. Please click here: https://youtu.be/MrNWtn42prY
Essential Job Functions
Greets, screens, and schedules patients.
Inputs information into electronic health records and other support services platforms.
Performs clerical duties related to clinical service.
Prepares and processes correspondence. Answers routine medical administrative inquiries.
Performs high volumes of reception duties including but not limited to answering and screening telephone communication, relaying messages, questions, and other relevant
information between patients and their clinical team.
Obtains, verifies, and updates patient information and provides support services to patients and medical staff.
Assists in medical record maintenance including retrieving and sending to offices and individuals as requested and required by state and federal laws.
Ensures scheduling accuracy for ease and best use of provider and patient time.
Vital contributor to internal communication via multiple software programs.
Maintains files and assists in establishing office systems.
Assists in the care and maintenance of office equipment.
Performs medical receptionist duties as necessary.
Benefit Highlight
Medical, Dental, Vision with In-Network & Custom Network discounts
401(K) with discretionary employer match
Paid Time Off
Free clinical diagnostic laboratory testing performed in-house
Minimum Qualifications
Minimum 1 year (preferred 2+ years) of medical front office experience in a high-volume setting.
Strong understanding of medical terminology and insurance processes
Excellent customer service, communication, and multitasking skills
Proficiency with electronic health record (EHR) systems
High attention to detail and ability to maintain patient confidentiality
Reliable, punctual, and able to work effectively both independently and as part of a team
Education and/or Experience
High school diploma or general education degree (GED).
1 year customer service experience.
Typing Skills: 45 wpm minimum.