Billing & Collections Specialist, Eurofins Environment Testing Southwest, Calscience, Tustin, CA

Eurofins Environment Testing Southwest is looking to add a Billing & Collections Specialist with strong office administration skills to our team in Tustin.
The Billing & Collections Specialist is assigned an account portfolio and is responsible for reviewing and evaluating the status of client accounts within the portfolio. Contacting clients for payment of past due invoices, researching and resolving conflicts that result in the client delaying payment. Works accounts as directed by the collections manager and within collections policy. Communicate account issues and compile reports for use by management in making critical client account decisions.
Essential Duties and Responsibilities:
Monitor and maintain accounts within assigned portfolio.
Contact clients via verbal and written communication for payment of past due invoices.
Provide information and/or documentation to both internal and external clients.
Interact with Collections Manager and Operation Designees to resolve client issues.
Maintain current and accurate account notes in collections software
Provide updates on accounts to Collections Manager, Operations and Sales as needed.
Work daily follow up queue in collections software.
Notify the Collections Manager of negative payment patterns.
Facilitate and/or attend conference calls specific to collections activity on client accounts.
Resolve cash discrepancies on client accounts by research in Oracle of payment application.
Process credit card payments.
Complete side projects/ task as assigned by Collections Manager.
Basic Minimum Qualifications
Proficient in MS Word, Excel and Outlook
Proficient in typing, data entry and 10-key
Experience answering phones professionally and timely
Experience with Collections policies, procedures and best practices preferred
AS/AA in Accounting or related field preferred
Authorization to work in the United States indefinitely without restriction or sponsorship
Professional working proficiency in English is a requirement, including the ability to read, write and speak in English
Ability and/or Skills
General business concepts
General accounting knowledge
Computers and accounting software
Basic mathematical principles
Ability to multi-task and prioritize
Strong written and verbal communication skills
Active listening skills
Negotiation skills
Problem solving skills
Organizational skills
Strong customer service skills
Detail oriented
Employ tact and discretion in business-related conversations

Employment type
Full-time

Work arrangement
No